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Unwanted mail and phone calls

How can I stop unwanted mail / faxes / phone calls / texts / emails?

Unwanted junk mail MPS

You can have a say about the direct mail that comes through your letter box. The Mailing Preference Service supports your right to choose.

Register at the Mailing Preference Service if you choose not to receive direct mail.

Unwanted telephone sales calls

TPS The Telephone Preference Service (TPS) helps you to make sure your telephone number is no longer available to organisations who may telephone you with offers and information you do not wish to receive.

You can either do this by contacting companies directly and asking them not to phone you or register at Telephone Preference Service 

Unwanted texts

PhonePayPlus Reverse billed text messages, where you get charged for receiving a text to your phone, are becoming increasingly common with people being scammed out of £100s, without realising until it's too late.

However sending texts to people who have explicitly specified they don't want them is unlawful. If you're receiving a premium rate text messages then it's easy to stop them - just reply text with either the phrase STOP or STOP ALL 

If this fails, get in touch with your network provider and ask them to stop the messages. As a last resort, get in touch with the premium rate regulator PhonePlayPlus and it will investigate your complaint.

Reclaiming the charges

If you believe you never signed up for the service you can attempt to get a refund either from the service provider or your network provider. To do this you will need to find out the details of the service provider who is sending you the texts, which can be done using the PhonePayPlus Number checker.

Spam emails

E on envelope There isn't really a solution that works perfectly, so think carefully how hard you want to block spam. Blocking spam is a balance, there are many software packages that help to do it, but ultimately it's a trade off between losing legitimate emails if they're incorrectly filtered, or keeping more email and having to manually delete spam.

The best place to start deleting spam is by using the tools available from your own email provider; spam filters and rules are reasonably effective at blocking spam. There are also free 'mail washing' programmes that you can use.

Unwanted sales faxes FPS

The Fax Preference Service (FPS) gives an individual (which includes consumers) the opportunity to register fax numbers on which they do not wish to receive direct marketing messages.

Register at the Fax Preference Service 

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Article utilities:  Bookmark and Share Print Print this page Last updated: 12 Jul 2016 at 10:58