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Leasehold administration contacts

Useful contact information

Problems on my estate?

Please contact your tenancy management officer via the Customer Contact Centre on 01895 556666. The only exceptions are:

If you are not satisfied with the response from the tenancy management officer, please tell the officer dealing with your case. You could also contact the Risk Management Team to see if they can help.

We also have a formal complaints procedure if the matter is not sorted out to your satisfaction.

Questions about my lease, my rights or responsibilities

It's best to put complicated enquiries in a letter to the Risk Management Team or in an email to riskmanagement@hillingdon.gov.uk. You can contact the Risk Management Team by phone first if you prefer.

Is there anyone else I can talk to?

An association has been set up for leaseholders throughout the borough. There is also an independent advice agency, funded by the Government, called Leasehold Advisory Service who give free advice to leaseholders.

What is the role of the Property Chamber?

The Property Chamber (PC), formerly the Leasehold Valuation Tribunal, has been given powers to decide how reasonable any service charge is. This means if you believe we are charging for something that is not covered by your lease, or the cost of the work is unreasonable, the work wasn't necessary, and we cannot reach agreement with you, you could apply to the PC. We would have the right to ask the PC to hear any dispute if, for example, we could not reach an agreement with you about charges that you owe us.

For more information phone: 020 7446 7700 or visit the PC website »

Service contacts

Our offices are open Monday to Friday, 8.30am to 5pm.

Out of hours emergency 01895 556666

You can contact:

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Article utilities:  Bookmark and Share Print Print this page Last updated: 07 Oct 2016 at 09:23