A set of guidelines for using your library, which cover general conduct, membership and charges, public access computers, WiFi, internet access and stock
Conduct within the library
- If your behaviour is likely to annoy others the librarian can:
- ask you to leave the library
- stop you from coming into the library
- Eating and drinking should be confined to the easy seating areas.
- Smoking or sleeping are not allowed in the library.
Care of library property
Please take care of library property and report damaged items to the staff before you borrow them.
If you lose or damage an item you will be asked to pay for a replacement. This also applies to the inserts for CDs, videos & DVDs where the full price of the item will be charged.
Children using the library
- Library staff are not responsible for children in the library and parents/carers are asked to accompany children under 8 to ensure their safety.
- It remains the responsibility of parents, guardians or carers, rather than the library staff, to determine the suitability of materials used by their children.
Animals in the library
Guide dogs and Assistance Dogs are the only animals allowed in the library.
Hillingdon Libraries are not responsible for your personal belongings so please look after them. For security reasons please do not leave bags unattended in the library.
Using equipment in the library
Mobile phones and personal stereo players should not be used where they are likely to disturb others. Only battery operated laptop computers may be used in the library. For health and safety reasons, members of the public are not allowed to plug any electrical devices (e.g. mobile phone chargers, laptops, etc) into Hillingdon Libraries' power sockets.
Membership and charges
Borrowing, returning and renewing items
- Your library ticket entitles you to borrow and return items at any Hillingdon Library.
- Uxbridge Library has a book drop if you cannot return items when the library is open.
- If you are unable to return items in time or you want to keep items for a further period you can telephone any Hillingdon library to renew them providing no-one else has reserved them.
- If you have a password, you can renew items online.
- If there is a hire charge for the item, another payment is due on renewal.
Refer to our current fees and charges [1Mb]
- Fines will be charged on all items borrowed on adult or student tickets that are returned late.
Refer to our current fees and charges [1Mb]
- Non-payment of fines may lead to suspension from the library service. Overdue reminders are sent out when items are 3 weeks overdue and a notification fee will be charged to all borrowers. A second reminder is sent when the items are 5 weeks overdue and, if there is no response at this stage, details are then passed to a debt collection agency
Losing your card
If you lose your library card please let the library know immediately. You will be responsible for any items borrowed on your card before the library staff are notified. There will be a small charge for a new card.
Public access computers, public access WiFi and internet access
Hillingdon Library Service offers Public Access Computers at all libraries and free Public WiFi Access at selected libraries.
By using these services, you agree to familiarise yourself with and abide by all relevant policies:
- Public Access Computers Usage Policy
- Internet Filtering Rules
- WiFi Access Usage Policy
- Acceptable Internet Usage Policy and Disclaimer
Library members can reserve a computer to use in any Library location via our online booking facilities
Please note that:
- Free internet access is normally time limited.
- Staff can refuse internet access to anyone viewing offensive material, or in any way abusing the facility.
- for health and safety reasons, members of the public are not allowed to plug any electrical devices (e.g. mobile phone chargers, laptops, etc) into Hillingdon Libraries' power sockets.
It remains the responsibility of parents, guardians or carers, rather than the library staff, to determine the suitability of materials used by their children.
Reference items can only be used in the library. You may be asked to return a reference item after 10 minutes if someone else wants to refer to it. This also applies to newspapers and magazines.
Video games in the UK are classified by two different boards:
- PEGI (Pan European Game Information)
- BBFC (British Board Film Classification)
Please note a BBFC "15" (British Board Film Classification) is the equivalent to the 'PEGI 16"rating. This means that customers 15 and over will be able to borrow these games.
Reader requests (non-stock items)
Hillingdon Library Service offers library members the opportunity to request adult fiction and non-fiction materials that are not currently in our stock; charges are applicable and further conditions apply as detailed in the Reader requests (non-stock items) policy.
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