Information on how to pay your bill.
Council Tax is usually paid in 10 instalments from April to January however under new rules you can apply to pay in 12 instalments. If you wish to do so your request must be received in writing by 1 April. Where requests are received after 1 April council tax will be payable in the number of months remaining up to and including March.
This is the easiest payment method for you as the customer and for the Council. You can choose to pay on the 1, 10, 18 or 25 of the month. Paying by Direct Debit saves you the worry of remembering to pay each month, writing cheque's, postal costs or queuing to pay.
In addition, you have the added bonus of the Direct Debit guarantee, which means an immediate refund will be paid to you in the unlikely event of an error ever occurring.
If you wish to pay by Direct Debit, please telephone the council tax office on 0300 123 1384 (low call rate) and all the necessary arrangements can be made over the telephone. Please have your council tax reference number, bank account details and choice of payment date ready. Alternatively you can print a Direct Debit Instruction form [59kb] and return it to the address at the top of the form as soon as possible
Pay your council tax online. Please have you card details and your council tax reference number ready. Note: There is a surcharge for payments made by credit card.
please remember to quote your council tax reference number.
You can use the 24 hour automated telephone payment service which accepts debit or credit cards. Telephone 01895 556699. Please have your council tax reference number plus credit or debit card ready when you call. Note: There is a surcharge for payments made by credit card.
Customers who do not pay by Direct Debit will be issued with council tax payment cards. These cards allow the holder to make payments at a number of different outlets which are open long hours and on weekends. Please note that you cannot use these cards at a bank but you can pay at any outlet displaying the following logos:
To pay your council tax by post, please send your cheque to:
The Council Tax Office
Cheques should be made payable to "LONDON BOROUGH OF HILLINGDON" and crossed. Please write your council tax reference number on the back of the cheque. This will allow us to identify and allocate your payment correctly. Post-dated or third party cheque's will not be accepted. Receipts are not issued for payment by cheque unless specifically requested.
You should allow enough time for your payment to reach us by the payment date. This is usually four working days if you pay at the bank or seven working days if you post a cheque with a first class stamp. If you pay at a Main Post Office it can take up to 5 working days.
If payment is not received by the date detailed in your instalment arrangement, the Council may issue a reminder notice to you, which could lead to the monthly arrangement being cancelled. If the arrangement is cancelled the remaining charge payable for the year will become payable in full.
Note: Non-payment of Council Tax may lead to court action being taken against defaulters.
If you are experiencing financial difficulties and are likely to fall behind with your instalment payments you should contact the Council Tax office where staff are available to discuss payment arrangements.
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