The Freedom of Information Act 2000 (FOI) gives you the right to request information held by Hillingdon Council.
You have a right to information that is relevant to your request (subject to certain exemptions). The Act does not give an automatic right to Council documents or information we hold about other people.
Under the Data Protection Act you can access personal information about yourself or access CCTV footage.
Information on CCTV in Hillingdon »
Hillingdon Council already publishes a lot of information which may answer your query. Please check before you send in your request. The best places to look for information we hold are:
Anyone can ask for information under the FOI Act.
The easiest way to make an FOI request is by using our online request form
You can also submit your request by email or by post. We cannot accept requests by phone.
Your request must be in writing and must include:
Please be as specific and give as much detail as possible in your request to enable us to locate the information you require.
If we don't have enough information to find what you want we may need to come back to you with some questions.
We will acknowledge your request within 5 working days.
Under the FOI Act 2000, we must respond to you within 20 working days. We will let you know if we can provide the information requested, or explain why we can't.
We will not charge for information unless there is a substantial cost involved in providing it. If the work needed to provide the information costs more than £450, we may ask you to pay the cost before we provide the information.
In certain circumstances your request may be refused. We may refuse a request for information if it is:
If your request is refused, we will explain why and give you details of how to get the decision reviewed.
We will always try to help you with queries and requests for information. If you are not satisfied with our response you should put your complaint in writing, within two months, to:
If you are not satisfied with the outcome of your complaint, you may wish to contact the Information Commissioner, who can be contacted at:
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