Residents' survey shows high satisfaction with the council

When compared to other London borough's, the results put Hillingdon amongst the best in London.

The survey, which was conducted by MORI shows significant improvements in a range of key service areas. On waste collection (93% of residents satisfied) and recycling (83% of residents satisfied) the results are outstanding.

For customer care, 76% of residents are satisfied when they contact the council and 77% said staff were helpful.

The survey also shows very high levels of satisfaction for services for children and young people and community safety and following the launch of Hillingdon's library refurbishment programme, more than three quarters of residents say they are satisfied with the borough's libraries.

Cllr Ray Puddifoot, Leader of the Council said: "These results show that our policy of putting the views of our residents first rather than that of government inspectors is clearly working and by any measure, these results are outstanding."

He added: "I am also delighted that in the areas that residents have told us we need to improve, such as providing more facilities for young people and improved leisure facilities, we are already committing millions of pounds of extra money to provide three new youth centres and two state-of-the-art world class leisure facilities."

Residents have also shown strong support for specific initiatives such as older/disabled people's priorities (67%), the council tax freeze (84%) and additional support for victims of crime (85%).

More residents than ever before are feeling well informed about council services (75%) and the survey also confirmed that the environment and safety remain their top priorities.

» Read a full report of the results in .pdf format

Notes for editors

• The residents' survey was carried out by MORI between September and November 2008.
• The methodology follows the guidelines set out by the government and has a 95% confidence interval.
• The survey, which was postal, is based on 1,086 returns.

The main findings of the Hillingdon residents' survey 2008/09 are:

A clean and attractive borough

Very high levels of satisfaction:

• Household waste collection – 93%
• Door step recycling – 83%
• Recycling facilities – 76%
• Civic amenities – 79%

Customer care

High levels of satisfaction:

• 76% satisfied with contact with council
• 77% said staff were helpful
• On complaints 52% satisfied, substantial improvement year on year from 30%
• 75% of residents feel well informed about the council (up from 40% in 2006/07)

A Safe Borough

All scores are positive with low levels of dissatisfaction:

• 61% feel safer that CCTV cameras are monitoring the borough
• 52% satisfied with improving road safety through the introduction of new pedestrian crossings
• 48% satisfied with safer neighbourhood teams, street/estate champions

A borough of learning and culture

High levels of satisfaction:

• Libraries 77%
• Theatres 67%
• Leisure facilities 45% (29% Neither satisfied/dissatisfied)

A borough where children and young people are healthy, safe and supported

High levels of satisfaction:

• Primary school education – 85%
• Secondary – 77%
• Satisfaction with play and childcare – 69%
• Support for increased youth facilities – 67%

Tallied results and full report 

• Hillingdon Residents' Survey - Full Report - 4 Dec 2008 [593kb]
• Hillingdon Residents' Survey - Tallied results [306kb]