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Additional Resources

Repaying a housing benefit overpayment

Housing benefit invoices are due in full, one month from the date the invoice is issued.

If you have any queries about your invoice or require further information, or if you think you won't be able to pay in full, you should contact the Corporate Debt Collection Team before the invoice is due for payment.

Payment methods are listed to the left. If you are having difficulties with money you can ask us about options to pay by instalment.

Please be aware that for all arrangements to pay by instalment, the amount of your monthly/weekly instalments has to be accepted by the Corporate Debt Collection Team. In certain circumstances you may be asked to complete a  breakdown of income and expenditure form [490kb].

If you disagree with the overpayment and wish to have the decision reconsidered please contact the housing benefit contact centre on 0300 123 1384.

Payments by card using the council's website

The council take online payments through their website, go to 'Do it Online' and follow the instructions.

You will need your card details and reference number to hand.

At "Online Payments" choose Overpaid Housing Benefits, not Corporate Debtors.

Debit/credit card payments by phone

You can make repayments via the council's touch tone service by calling 01895 556699 24 hours a day.

When calling, please have your card and reference number to hand. You will need to choose option 3 to make a payment.

Alternatively, call the Corporate Debt Collection Team on 01895 277011 where your payment will be taken over the phone personally.  This line is open Monday to Friday 9:00am - 5:00pm. Please have your card and invoice reference number to hand.

Your reference number

The reference number you need to quote is your invoice number, which can be found on your invoice below your name and address. This is a five digit number.

Your reference number should be quoted on all correspondence and payments.

Internet, telephone banking, BACS and other bank transfers

If your bank offers internet banking or telephone banking service with your account, you may use these services to pay your housing benefit overpayment.

Please contact your bank and provide them with the following details:

  • Bank account number: 01774166
  • Sort code: 40-45-08 (HSBC Bank)
  • Payment Reference: Your invoice number

Paying in person at Civic Centre

Payments by cash, cheque or debit/credit card can be made at the civic centre.

If paying by cash please use the automatic machine located in our main reception. If you have any problems please contact the corporate debt collection team.

If using any of the other methods please contact the Corporate Debt Collection Team or approach the Housing Benefit reception desk, who will arrange for a Corporate Debt Officer to meet with you.

Please remember to bring your reference number with you.

Sending payments by post

Cheques or money orders should be made payable to the London Borough of Hillingdon and sent to:

Hillingdon Borough Council Housing Benefit Overpayment
PO Box 1107
Nelson
BB9 4FE

Please ensure that you write clearly your reference number, your name and address on the reverse of your cheque.

Standing order

Agreed instalments can be paid by standing order.

To take advantage of this option, you can download and print a Standing Order form [26kb]. Please take care to quote your reference number, when completing the form and send direct to your own bank/building society.

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