Information and advice for both landlords and tenants.
If you require general advice on landlord/tenant problems, rights, types of tenancy and responsibilities, evictions, notice to quit, see our landlord engagement pages. If you require specific legal advice you need to contact a solicitor.
The Council works in partnership with the Citizens Advice Bureau and The Navigator Centre.
If you require housing advice on finding accommodation contact the Housing Options Team or the Navigator Centre Yiewsley, (01895) 436114.
If you require housing advice on finding accommodation contact the homeless prevention team.
Private rented or Housing Association tenants should contact housing advice for advice and options.
Regardless of age or status, if you need advice or help with:
contact the housing advice.
General advice and assistance on these matters is available from:
Hillingdon Law Centre
12 Harold Avenue
Hayes, UB3 4QW
Telephone 020 8561 9400
Email them at firstname.lastname@example.org.
If you are unable to pay your rent or mortgage or are in arrears, you should contact your landlord or mortgage lender to explain your situation and try to reach an agreement.
Your rent/mortgage payment should take priority over other debts as non payment could result in you losing your home and becoming homeless. You should therefore get immediate advice.
The tenant is usually responsible for minor repairs to internal areas whilst the landlord is generally responsible for the structure, the exterior, electrics as well as provision for space and water heating.
The tenant is responsible for:
The tenant is responsible for keeping furniture in good condition, but the landlord may be responsible for replacing furniture worn out by natural wear and tear.
The tenant is responsible for minor repairs to internal decorations unless the disrepair is caused by dampness or "wear and tear" (then it becomes the landlord's responsibility).
Tenants should not have to redecorate a property unless
If you want to decorate the property yourself, you need the permission of the landlord, who can specify what changes you are allowed to make.
The landlord will not usually have an obligation to maintain or replace electrical appliances like fridges, freezers, washing machines and cookers unless stated in the tenancy agreement. If there is no written tenancy agreement, the landlord may be responsible for these items.
It is often the tenant's responsibility for the upkeep of a garden, but tenants are not required to clean up or carry out improvements to a garden already in a mess. If there is no written tenancy agreement, the landlord is usually responsible for garden repairs unless you agreed otherwise when you moved in.
As long as your tenancy has a fixed term of less than seven years, your landlord is required by law to be responsible for repairs.
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