Advice for landlord and tenants
Information and advice for both landlords and tenants.
If you require general advice on landlord/tenant problems, rights, types of tenancy and responsibilities, evictions, notice to quit, please contact the Housing advice. If you require specific legal advice you need to contact a solicitor.
The Council works in partnership with the Citizens Advice Bureau and The Navigator Centre.
Single and under 25
If you require housing advice on finding accommodation contact the Navigator Centre at 140 High Street Yiewsley, (01895) 462074 / 462075 or Hayes 020 8581 1054.
Single and over 25
If you require housing advice on finding accommodation contact the housing options team.
Private rented/Housing Association tenants
Private rented or Housing Association tenant should contact housing advice for advice and options.
Regardless of age or status, if you need advice or help with:
- rent arrears problems
- eviction including illegal eviction
- disrepair issues
contact the housing advice.
General advice and assistance on these matters is available from:
Hillingdon Law Centre
12 Harold Avenue
Hayes, UB3 4QW
Telephone 020 8561 9400
Email them at firstname.lastname@example.org.
I cannot afford my rent/mortgage
If you are in rent/mortgage arrears or unable to pay your rent/mortgage, you should contact us. (You should also contact your mortgage lender to explain your situation and try to reach an agreement.)
Your rent/mortgage payment should take priority over other debts as non payment could result in you losing your home and becoming homeless. You should therefore get immediate advice.
- Income maximisation - check benefit entitlement including the local housing allowance (LHA) rates were applicable, help with fast tracking housing benefit and discretionary housing payments, use of the homeless prevention fund (HPF). Read more about housing benefits »
- Request a schedule of rent arrears from your Landlord to check it is correct
- Provide budgeting advice/prioritising outgoings using income expenditure form
- Refer to debt counselling, if multiple debts
- Negotiate an arrangement to clear arrears with landlord
- Check the possibility of referring to a rent officer or rent assessment committee. A Rent Assessment Committee is a tribunal in England and Wales set up under the rent acts to assess fair and market rents of properties.
- If a property is in disrepair ask for legal advice about offsetting arrears against disrepair.
What is the tenant responsible for?
The tenant is usually responsible for minor repairs to internal areas whilst the landlord is generally responsible for the structure, the exterior, electrics as well as provision for space and water heating.
The tenant is responsible for:
The tenant is responsible for keeping furniture in good condition, but the landlord may be responsible for replacing furniture worn out by natural wear and tear.
The tenant is responsible for minor repairs to internal decorations unless the disrepair is caused by dampness or "wear and tear" (then it becomes the landlord's responsibility).
Tenants should not have to redecorate a property unless
- they have damaged the decoration, or
- it is specified in the tenancy agreement
If you want to decorate the property yourself, you need the permission of the landlord, who can specify what changes you are allowed to make.
The landlord will not usually have an obligation to maintain or replace electrical appliances like fridges, freezers, washing machines and cookers unless stated in the tenancy agreement. If there is no written tenancy agreement, the landlord may be responsible for these items.
It is often the tenant's responsibility for the upkeep of a garden, but tenants are not required to clean up or carry out improvements to a garden already in a mess. If there is no written tenancy agreement, the landlord is usually responsible for garden repairs unless you agreed otherwise when you moved in.
As long as your tenancy has a fixed term of less than seven years, your landlord is required by law to be responsible for repairs.