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Additional Resources

Tenancy management

Service information.

  • Secure tenancies

    If you do not breach the tenancy conditions you will become a secure tenant after 12 months.

  • Moving in or out of Hillingdon

    What you should do if you are moving in or out of Hillingdon as a council tenant.

  • Being offered an LBH tenancy

    What happens when a property is vacated and how to apply for a council home.

  • Home improvements

    In law a tenant must not carry out improvements to their home without the permission of their landlord but it is presumed that permission will usually be given.

  • Internal decoration assistance

    The council is not, responsible for the internal decoration of your home. In certain circumstances it may have a responsibly where repairs have been carried out.

  • Maintaining your garden

    If you have a garden as part of your tenancy it is your responsibility to keep it and hedges tidy.

  • Tenant or name(s) changes

    What to do if you wish to make a change to your tenancy.

  • Damage against Hillingdon Housing Service

    You may wish to make a claim against Hillingdon Housing Service (HHS) because you or your family have suffered injury, your possessions have been damaged and you believe the incident is the fault of HHS or has happened because of the negligence of one of their employees.

  • Moving because of major repairs or redevelopment

    If major repairs are needed to a tenants home then Hillingdon Housing Service (HHS) will always try to arrange the work so you and your family can remain in your home whilst the work is carried out.

  • Mutual Exchanges

    A mutual exchange is when a Council tenant or a Housing Association 'swap' properties with the prior consent of their landlord.

  • Parking vehicles at your home

    If a garage or parking space is included in your tenancy or if you rent a garage/parking space under a separate rental agreement you will have a designated garage or parking space for your own use.

  • Probationary tenancies

    There are two types of council tenancy in Hillingdon: probationary tenancy (sometimes referred to as introductory tenancy) and secure tenancy.

  • Squatters

    A squatter is someone who enters a property without permission when the property is empty and refuses to leave when requested.

  • Tenancy fraud

    As part of a crackdown on people committing housing tenancy fraud, the council has been targeting anyone not living in their council property.

  • Tenants handbook

    Information and advice.

  • Travellers site

    Housing Services are responsible for the management of the Colne Park Travellers site, in West Drayton, on behalf of London Borough of Hillingdon.

  • Unauthorised occupants

    An unauthorised occupant is someone who the tenant has allowed into their property and remains in the property after the tenants has left or died. They had the permission of the tenant to be there not the permission of Housing Services.

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