Most tenants and leaseholders believe that repairs and maintenance is the most important services provided by Hillingdon Council.
At the same time, each council tenant is responsible for looking after their own home. This means:
Note: if repairs are needed due to damage caused by you, your family or your visitors, you will be responsible for the repairs even if it is something Hillingdon Council would normally do. If you do not do the work, Hillingdon Council will invoice you for the work.
Repairs can be reported in several ways:
When you report the repair you will be asked to give the following information:
Once we have the information you will be told what priority your repair has been given and how long we expect it to take. For emergencies we aim to make dangerous situations safe within two hours and to complete the repair within one working day. Out of hours - we may have to make safe and return on the next working day. Urgent repairs take three to seven working days, and routine works are usually completed within ten working days. Complicated jobs may take longer.
What you should know
Except in genuine emergencies our contractors do not work evenings or weekends. Most repairs can be left overnight and done the next day. If we do send a contractor out at night they will probably only be able to 'make safe' and may have to return to complete the repair.
The emergency service should only be used if the defect is likely to cause danger or serious damage to your home or make it unfit to live in. Please do not overstate the problem to get a faster response. If the service is used for anything other than an emergency you may be charged.
What is an emergency?
If you have a fire or a flood or some other emergency during office hours call the Repairs Reporting Centre number listed above.
Outside of normal office hours, over a weekend or a bank holiday please ring the out of hours emergency repairs service
Help avoid major repairs: if you are going away for any length of time, turn off the water supply. If you have central heating, turn this to the frost setting. If you are going away during the winter it may be wise to drain the water system and take other winter precautions.
Age UK Hillingdon operates a list of trusted local trades people in Hillingdon. This list is available to anyone over 60 years or anyone over 50 with a disability.
To get the list contact Age UK Hillingdon.
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