Different ways to pay your rent and other charges
Your rent, including other charges, is due weekly on a Monday, one week in advance.
We want to make it convenient for you to pay, so we have made a number of methods available:
You can arrange for your bank or building society to pay the rent on your behalf every month in advance. When your rent changes, you will be told about it and the amount you pay will be changed automatically. Your bank statement will provide a complete record of the payments you make and you can phone us to check that the rent has reached your account. Payment by direct debit saves money for the council and helps to keep rents low, and people who use this method can win a cash prize in a twice-yearly draw. Contact the rents team at Ruislip for more information about direct debit.
You can pay your rent at any post office. We will send you a 'swipe' card, which you can use to pay your rent at a post office. You pay your rent money to the post office cashier and they use the card to update your rent account electronically. From autumn 2006/07, tenants will be able to use their swipe cards in some local shops, garages and other outlets.
You can pay by phone, using a debit or credit card. Call Rent Account Section from 8.30am to 4.45pm Monday to Thursday. The line closes 15 minutes earlier on a Friday. You can come to one of our offices and phone from there if that is a convenient way for you to pay.
You can pay over the Internet, using a debit card.
If the methods shown above are difficult for you, you can pay your rent by posting a cheque. You must make the cheque payable to the London Borough of Hillingdon (not Hillingdon Housing Services). If you pay by cheque, you must write your address and reference number clearly on the back. If we do not know your address, we cannot make sure that the rent goes into your account. Never send cash through the post. Cheques should be sent to the rents team at Ruislip.
If you would like more information about any of these ways to pay rent, please telephone the rent team.