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Landlord payments

The Landlord portal is an online service for landlords.

Log in here

Please note:  We are currently experiencing issues with the Landlord Portal, this is being investigated. In the meantime please can you access the portal via internet explorer as this appears to be working. Sorry for any inconvenience.

New scheduled landlord payments will be added Wednesday afternoons at 14:00

Note: We now have an online HB / CTR application form. Our appointment system has now ceased.

 


About the Landlord portal

This service allows landlords to see information about the tenants they receive Housing Benefit for. 

The information available for each tenant is:

  • payments that have been made
  • payments that are due
  • the current weekly entitlement

The portal also provides access to download and print payment schedules; these give a breakdown of the payment received detailing the name, address and the amount of Housing Benefit for each tenant.

If you are a landlord and would like to register for the Landlord Portal, you should send an email to landlordportal@hillingdon.gov.uk giving the name/s and email address/es of the nominated user/s.

Nominated users will each have to sign our security statement before they can gain access to the portal. This will be sent by email (along with an example of how the statement should be completed), to the nominated user which they should read, sign and date. This should be scanned and sent to the email address above.  If you do not have access to a scanner the signed document can be sent to the address detailed in the email.

Once the signed statement has been received we will email each user a login and procedures on how to access and use the Landlord Portal.

Should a landlord need to change or add a nominated user they should email the above email address with the information described above. Where the landlord is changing a nominated user, the name of the existing nominated user who will no longer require access should also be stated in the email.   

Please note: login details to the Landlord Portal must not be shared.

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Article utilities:  Bookmark and Share Print Print this page Last updated: 24 Oct 2017 at 15:53