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Emergency Management

The service is made up of two officers, and has two elements to it - emergency planning and business continuity.

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Emergency planning

The Emergency Management and Response Service undertakes work that is governed by the Civil Contingencies Act which came into force at the end of 2004. The Act classes local authorities in the same category as the police, fire brigade, health authorities, the Environment Agencies and other responding agencies.

The civil protection service undertake a number of duties, which includes:

  • assessing local risks
  • sharing information and working with other local responders
  • testing these plans
  • training staff to use these plans
  • warning and informing residents of the risks and our plans
  • writing emergency plans about these risks

Two officers work full time writing various plans for the council and Multi Agency plans for the council to operate with local responders successfully.

Read more about emergencies »

Identifying risks

An area of work undertaken by the council's Emergency Management and Response Service is the identification and assessment of local risks that could cause an emergency. Risks assessed include flooding, adverse weather, utility failures and pandemic flu. A lot of this work is undertaken in conjunction with the other local boroughs within the West London Local Resilience Forum.

Once a risk is identified, the chance of a risk occurring and the possible results are assessed and the risk is given a score which is then used to produce a Community Risk Register (CRR). The local CRR is used as a tool to effectively monitor and manage risks, and to inform work priorities for the Emergency Management and Response Service .

Liaison and local assistance

LALO During incidents the council performs an assisting role to local Emergency Services, providing a Local Authority Liaison Officer (LALO) to the scene, activating council services if required in the response to an incident and assisting in the response and recovery of the incident area to its former state.

Once notified of an incident which requires council attendance at the scene, the LALO will be asked to attend as soon as possible and liaise with the Emergency Services at the Forward Control Point (located inside the cordon). The LALO will be the council's representative at meetings of the Silver Group, informing and working with the Emergency Services on council capabilities as well as reporting information to colleagues working in the Borough Emergency Control Centre at the Civic Centre.

All our LALOs have extensive experience of how the council runs and has expertise within their own specific council directorate. LALOs undertake Emergency Response training provided by the Emergency Management and Response Service. They also have considerable experience of responding to major incidents and working with the Emergency Services.

Responding to major incidents

A major incident can be declared by any Emergency Service responding to an incident who sees it necessary to implement special arrangements for confronting an emergency situation. In some situations such as flooding, the council may declare a major incident

Notification of an emergency/major incident requiring a response from the council will usually come from the Emergency Services, but may come from any organisation, including from within the council.

The council switchboard, will receive the call informing of a major incident and will immediately contact the duty Emergency Response Officer (ERO). The ERO will assess the requirements of the incident and may notify and request:

  • a LALO to attend the scene to undertake a liaison role 
  • other council services to assist in the response to the incident

Council response

The council can respond in many ways to a major incident, and while during a major incident we may primarily be involved in directly assisting the Emergency Services, we will also be involved in the welfare of the public, ensuring they are safe and well looked after no matter what the circumstances.

While the Emergency Service's response will be rapid and usually short lived, the council response will remain long after the event has taken place. The council will assume the role of lead organisation, controlling the recovery and bringing back a state of normality to the effected area. This may include the restoration of vital functions to the effected area, rebuilding, re-housing of evacuees, etc.

Mutual aid

London boroughs have agreements in place so that in the event of a major incident, surrounding boroughs will provide aid to the effected boroughs. Although London is split into 6 principle mutual aid zones, West, Central, North Central, North East, South East and South West, there are procedures in place for any borough within London to support another.

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Article utilities:  Bookmark and Share Print Print this page Last updated: 13 Jun 2017 at 10:30