Putting our residents first
Top menu
Search our website: Search

Service charges

Information on how your service charge is worked out and how you pay for it.

Working out your service charges

To work out your service charges, we have divided all our estates with flats into small groups. A group might cover a single block of flats or a number of blocks on an estate. It is the area edged in green or black on either plan A or B relating to your property. A copy of this is in your lease. We work out the total cost of providing a service to that group of flats and divide this by the total rateable value of all the flats in that group. We then multiply this by the rateable value of your property giving the amount you have to pay for a particular service.

We work out the charges using the costs provided by the relevant council departments during the previous financial year (1 April to 31 March). Based on these costs, we then estimate what the likely costs are going to be during the following year. We try and make sure that the estimated charges are as close as possible to the actual costs. If the estimate is too high and you have overpaid, we will take this into account when we send you the following year's service charge invoice.

When do I pay my service charges?

Under the terms of your lease, the annual service charges are payable twice yearly on 30 June and 31 December. We will send you an invoice each year, usually in August/September, advising you of the payments due. You can then choose to pay the full year's charges in one payment; or in two payments, the first on receipt of the invoice and the second on 31 December; or by monthly instalments. See "Ways to Pay" »

What happens if I don't pay my service charges?

If you are experiencing financial problems which affect your ability to pay your service charges, you should contact the risk management team as soon as possible. If you don't contact us, we will have to apply to the County Court for a judgement order, which could affect your credit rating. You will have to pay our legal, court costs and interest. If you regularly don't pay, you will have broken the terms of your lease, and we could then take action to take back your lease. This means you could lose your home.

How we work out Housing administration

The overall costs are shared between all leaseholders based on the rateable value of your property. The costs include:

  • parts of the Risk Management team and parts of the Housing Charges team (previously known as the Leasehold team)
  • the time of other staff members who are involved in providing a leasehold service, such as tenancy management officers, finance and accounting staff
  • other overheads, such as a contribution towards office accommodation and computer costs

Is there any other advice or help available?

  • If you are claiming any state benefits, you may be entitled to receive some financial help with paying your service charges. If you are making a new claim, please ask us for a breakdown of charges. 
  • You can go to your local Citizens Advice Bureau (CAB) 

Is there anything wrong with this page?

* What would you like to report?
Broken link
Out of date information
Missing information
Report a problem with a service

* Please provide further details:

Please include your email in case we need further details (optional):

This feedback tool is for improving our pages. To report a problem with a service, please email: contact@hillingdon.gov.uk

Your feedback could not be sent - please ensure you have completed all fields.

Thank you for your feedback.

Article utilities:  Bookmark and Share Print Print this page Last updated: 08 Mar 2018 at 09:45