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Council Tax Reduction Scheme Review Survey (2014)

This report highlights the key findings of the Council Tax Reduction Scheme survey conducted by the London Borough of Hillingdon from 1 August to 26 September 2014.

The purpose of the survey was to review the current Council Tax Reduction Scheme and seek views on a proposed change to the existing scheme regarding the processing of 'change of circumstance' applications. 

To maximise the response rate, the survey was advertised in Hillingdon People Magazine, on the Council's website and in the Council's 17  libraries. The survey received 150 responses.

The total number of responses and key themes from all open questions are summarised in the Survey Results. All results are un-weighted and based on all respondents unless otherwise stated. 

Where results do not add up to 100%, this may be due to non-responses, multiple responses, computer rounding or the exclusion of don't knows/not stated.

Summary of key findings

Key themes

  1. The majority of respondents (93%) agree with the principles of the Council Tax Reduction Scheme that 'everyone should pay something towards council tax but that the most vulnerable people should be protected', and that these principles should remain the same.
  2. The majority of respondents agree that pensioners, people in receipt of disability benefits and those in receipt of war related pensions are vulnerable. However a common theme of those that disagree is that some pensioners/over 65s can afford to pay full council tax and are not 'vulnerable.' four of the nine people that commented on pensioners were either of retirement age or approaching retirement age.
  3. The majority of respondents agree with the proposed change to the way 'change of circumstance' applications are processed.
  4. 64% of respondents indicated that the current scheme is either working very well or quite well. Common suggestions for improvement are to offer further reductions in Council Tax - some people feel that life is harder with the introduction of benefit caps - and to carry out means testing on all applicants.
  5. Of those who responded, 51% currently receive a reduction in their council tax via the Council Tax Reduction scheme.
  6. The majority of people who responded to the survey were aged 65+ and stated their ethnic origin to be White - English, Welsh, Scottish, Northern Irish, or British.

Read more on the survey results [62kb] »


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Article utilities:  Bookmark and Share Print Print this page Last updated: 13 Nov 2014 at 16:15