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What we aim to provide

Professional and friendly staff providing full support to service user's to ensure productive and meaningful activities - helping each individual achieve their goal and enabling them to realise their aims and ambitions.

Pool at Queens Walk Resource Centre

Staff are fully trained and offer a wealth of experience to assist in promoting equality, diversity and culture awareness for all individual needs.

Everyone is treated as a valued member and is supported to make choices and decisions.

The service will ensure  that all service users have a support plan that identifies how their assessed needs will be met and the activities and sessions they will access that will meet their needs and aspirations.

Parent/carer group meetings will take place every two months enabling relatives to receive information about the service and also express any concerns or ideas on behalf of any service user. We will also hold monthly service users meetings to enable service users to share information.

To ensure we are able to support our service users to the best standard, our staff are trained in the following areas:

  • care standards
  • personalisation and support  planning
  • your rights as a service user
  • health and safety management
  • food hygiene and safety
  • fire safety
  • safeguarding of vulnerable adults
  • equalities
  • customer care
  • risk assessment
  • infection control
  • medication (including Epilepsy, Rectal diazepam, Buccal Midazolam)
  • first aid
  • moving and handling
  • behavioural training
  • autism
  • staff are also trained in NVQ/QCF health and social care certificate or equivalent

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Article utilities:  Bookmark and Share Print Print this page Last updated: 08 Sep 2017 at 10:00