Support for vulnerable residents

A range of support is available for residents who are most at risk in Hillingdon.

If any of your friends, family or neighbours do not have access to our website or social media pages, please share this information with them, ensuring you follow social distancing guidelines.


In this section


Support for care homes

We have published correspondence and a template relating to Infection Prevention and Control. This details how we will support all CQC-registered care homes within Hillingdon in dealing with the current pandemic.  The action plan demonstrates how, in conjunction with partners, we will ensure that all social care providers have the right level of support now and in the future.

The following tables explain how the first phase of the Infection Control Fund has been spent in Hillingdon. The first phase covered the period 13 May to 30 September 2020.


Visiting relatives in care homes

Care home residents are able to have up to 5 named visitors, with 2 visitors able to attend at once, provided they are tested and follow infection control measures. 

Check the guidance on visiting care homes during COVID-19


Local support for clinically extremely vulnerable people

You can request support such as priority supermarket delivery slots from a range of local volunteer schemes as well as NHS Responders.

You can order online, via telephone or book a priority slot at a local supermarket.

If you do not have online access:

  • Morrison's telephone shopping service: call 0345 611 6111, option 5
  • the NHS Volunteer Reponders service is open between 8am and 8pm on 0808 196 3646

If you are experiencing financial difficulties and are unable to purchase food, the COVID-19 Community Hub can refer you to a local food bank for support. Those meeting the eligibility criteria will receive a food bank parcel. Please call 020 3949 5786 or email COVID19hub@hillingdon.gov.uk (Monday to Friday, 9am to 5pm).


Government support for clinically extremely vulnerable

Those identified as clinically extremely vulnerable can use a new online service to register themselves to:

  • get access to priority supermarket deliveries
  • ask for someone to contact you about any local support that's available
  • update your details - for example, your address

You will need your NHS number for this, which you can find on any letter the NHS has sent you, or on a prescription.

If you do not have online access, please call COVID-19 Community Hub  on 020 3949 5786 who can register you on your behalf.

Get support if you are clinically extremely vulnerable


Community support

The council is working with H4All - a partnership between 5 Hillingdon charities - to offer:

  • a regular telephone call - if you are feeling lonely and isolated or struggling with your emotions during this time, then we can call you for a friendly chat, as frequently as you need, to see how you are getting on
  • information and advice - our skilled advice team will contact you on the telephone to support you through the complexities of the welfare benefits system; if you are eligible to claim, we will help with your claim and answer any questions you may have

If you would like to use this service, email COVID19Hub@hillingdon.gov.uk or call 020 3949 5786 from 9am to 5pm Monday to Friday.

You can also access help and services for your mental wellbeing through the Mind in Hillingdon website.

Find out more 


Free PPE for unpaid carers

If you provide personal care,  assisting with personal hygiene, washing, showering, bathing, dressing, feeding and toileting,  for a friend or family member you are now eligible for free PPE (personal protective equipment).  If you are caring for somebody (particularly if they are not in your household), you might want to consider using PPE to protect yourself and the person you are caring for.

A carer is someone, including adults and children, who looks after a family member, partner or friend who needs help because of their illness, frailty, disability, mental health issues or an addiction and cannot cope without their support.

To order your PPE please go to www.careplace.org.uk and fill out the online application form.

Your application will then be sent to us. We will contact you directly to fulfill your order.

Apply now


Additional support

If you or someone you know needs help, the council may be able to offer additional support.

  • COVID Winter Grant Scheme - this government initiative, paid through the council, is specifically aimed at supporting households suffering financial hardship as a direct result of COVID-19.
    Read more and see if you qualify 
  • Test and Trace Support Payment Scheme - if you receive a positive COVID-19 test result or are told by NHS Test and Trace to self-isolate because of close contact with someone who has COVID-19 , you may be eligible for a £500 lump sum payment. 
    Read more and apply
  • Daily living tasks - anyone who feels that they may be struggling to manage their own or a relative's daily living tasks, such as personal care, may benefit from home care.
    Read more
  • Hot meals - Apetito can provide a hot or frozen meals service to residents in need.
    Find out more
  • Housing - Discretionary Housing Payments may be available to top-up housing-related benefit for a limited time to cover housing costs, such as rent.
    Find out more
  • Council tax  - if you're really struggling, you may be able to claim a reduction in council tax.
    Find out if you qualify and apply online
  • Over-65s - we offer a discount scheme on council tax for households where the taxpayer or their partner is aged 65 or over.
    Find out how to apply or you can call 0300 1231384.
  • Social care - The government has provided guidance for those who receive support through direct payments. Skills for Care have also published guidance for individual employers (PHB holders and direct payment recipients) and PAs during this challenging period. 

Fraud awareness

Residents are also being reminded to be on their guard against scammers and bogus callers, following reports that some unscrupulous individuals and groups are using the coronavirus crisis to target vulnerable people. Please do not let strangers into your home or hand over cash or credit/debit cards or PIN numbers, and dial 999 immediately if you think you have been visited by a bogus caller. 

The Metropolitan Police has published a guidance document on recognising potential phone scams [343KB] .

See further crime prevention advice from the Metropolitan Police.

Page last updated: 10 Jun 2021