NHS Test and Trace service

The NHS Test and Trace service helps identify, contain and control coronavirus, reduce the spread of the virus and save lives.

The service allows people of all ages to check their symptoms, access a test and help identify people they came into close, recent contact with who may be most at risk of having caught the virus.

The success of the service - and our ability to return to a more normal life - relies on everyone playing their part and doing the right thing. 

Anyone with a new, continuous cough, high temperature or change in their sense of smell/taste is asked to immediately report these symptoms and book a test at www.nhs.uk/coronavirus

How NHS Test and Trace works 

Steps for someone with coronavirus symptoms

  1. ISOLATE: As soon as you experience coronavirus symptoms, you, anyone in your household and/or support bubble must self-isolate until you get your result.
  2. TEST: You should order a coronavirus test immediately at www.nhs.uk/coronavirus. If you have no internet access, call 119. 

  3. Coronavirus testRESULTS: If your test is positive, you must continue to self-isolate for 7 days from when you started having symptoms. Anyone in your household and/or support bubble should also complete self-isolation for 14 days from when you started having symptoms. If your test is negative, you and other household/support bubble members no longer need to isolate. 
  4. SHARE CONTACTS: If you test positive for coronavirus, the NHS Test and Trace service will send you a text or email alert or call you within 24 hours with instructions of how to share details of people you have been in close, recent contact with and places you have visited. It is important that you respond as soon as possible so that we can give appropriate advice to those who need it. You will be asked to do this online via a secure website or you will be called by one of our NHS contact tracers. 

Steps for someone who has been contacted because they have been in close contact with someone who has tested positive for coronavirus

  1. ALERT: You will be alerted by the NHS Test and Trace service if you have been in close contact with someone who has tested positive for coronavirus. The alert will come either by text or email and you'll need to log into the NHS Test and Trace website, which is the easiest way for you and the service to communicate with each other. Alternatively, a trained call handler will talk you through what you need to do. Under-18s will receive a phone call and a parent/guardian will be asked to give permission for the call to continue. 
  2. ISOLATE: You will be asked to begin self-isolation for up to 14 days, depending on when you last came into contact with the person who has tested positive. It's really important to do this even if you don't feel unwell, because it can take up to 14 days for the symptoms to develop. This will be crucial to avoid you unknowingly spreading the virus to others. Your household doesn't need to self-isolate with you but they must take extra care to follow the guidance on social distancing and washing hands. 
  3. TEST IF NEEDED: If you develop symptoms of coronavirus, other members of your household should self-isolate at home and you should book a coronavirus test at www.nhs.uk/coronavirus. If you do not have internet access, call 119. If your test is positive, you must continue to stay at home for 7 days. If your test is negative, you must still complete your 14 day self-isolation period, because the virus may not be detectable yet.

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Tracking coronavirus cases

The government has launched a dashboard showing statistics on cases of coronavirus in the UK. It is updated daily and includes data for Hillingdon.

See the latest COVID-19 figures

Page last updated: 25 Jun 2020