Accessible services at the heart of new family hub 

Today (Tuesday 7 December), Hillingdon Council formally opened its new state-of-the-art family hub in Uxbridge, which brings several services together under one roof, making them more accessible for families and young people.  

The council carried out refurbishment works to a large, underutilised office space (the Mezzanine) at its Civic Centre earlier in the year to transform it into Uxbridge Family Hub - a multi-functional site which incorporates Uxbridge Children's Centre, the Supervised Contact Service, the Youth Justice Service, the multi-agency psychological support team and adolescent development service.  

The hub was formally opened by the Leader of the Council, Cllr Ian Edwards and Cllr Jane Palmer, Cabinet Member for Health and Social Care.   

The facility includes a modern reception and waiting area, conference facilities, play areas, contact rooms, meeting spaces, treatment rooms and a life skills kitchen for supervised learning.  

The hub is open between Monday and Saturday and provides support for families of children and young people aged 0 to 19 years old (and up to the age of 25 for those with special educational needs).   

Services are offered in-person or online, giving visitors access to counselling, mentoring, health visitors, a sexual health clinic, baby groups and much more.  

The creation of the facility is in line with the government's commitment to championing family hubs. They are a way of joining up services and improving residents' access to them and in turn create stronger connections between families, professionals and service providers by putting relationships at the heart of delivering support.   

Cllr Jane Palmer, Hillingdon Council's Cabinet Member for Health and Social Care,  said: "Many families are unaware of what support is available to them and where to go and they often find it challenging to locate the services they need.  

"Uxbridge Family Hub helps to take away the confusion of navigating council family services and enables residents to access a range of vital support services under one roof."  

"Families can benefit from this seamless, integrated and welcoming service that responds effectively to their individual needs and we will be looking at replicating this model across the borough."  

Page last updated: 09 Dec 2021