The focus of the community trigger is on the ongoing anti-social behaviour and should be used if you believe your complaint has not been appropriately addressed or no effective action has been taken. The trigger cannot be used to report general acts of crime, including hate crime.
The trigger is not an alternative complaints procedure and does not replace the complaints procedures of individual organisations, or your opportunity to complain to the Local Government Ombudsman or Independent Police Complaints Commission.
When to use a community trigger
You can use the community trigger if:
- you have reported anti-social behaviour (ASB) to the council, police and/or registered housing provider three times (each made within one month of the ASB taking place) in the last 6 months
- no action has been taken or you feel the action taken was inadequate
- your case has been closed. (If your case is still open you must wait for the outcome).
Are there cases that cannot be considered for a community trigger?
Yes, we will not consider a community trigger if:
- you do not meet the criteria above
- it is clear that reports of anti-social behaviour has been made so recently that an organisation has not had a reasonable amount of time to act on the reports
- you have already used, or are in the middle of using, an existing complaints procedure about any of the organisations involved in your case
- the reports or request for a community trigger are vexatious, malicious or unreasonable
- the reports or request for a community trigger are made anonymously
How to request a community trigger
If you have read the sections above and think you qualify for activating the community trigger, please complete and submit the online form below. Within the form you will need to give the following details:
- dates of each time you've complained to the relevant organisation (a minimum of 3 times);
- details of where you complained (name and organisation) and the reference number for each complaint; and
- detailed information about the anti-social behaviour and how it affects you.
Submit a community trigger form
Or download a copy of the
community trigger review form (PDF)
[244KB] and submit it in writing to:
C/O Community Safety Team
London Borough of Hillingdon
2E/08 Civic Centre
Who can raise a community trigger
A victim can be an individual person, business, or community group.
A third party can make an application for a community trigger on behalf of a victim, with their consent. This can include a friend, relative, carer, councillor, Member of Parliament or another professional person. We will still need to contact the victim to establish the facts and will need to confirm this consent.
What to expect
Once you have submitted the form, a decision will be made about whether this could fall within the remit of the community trigger from the information you have given. If it is decided that it could fall within the remit of the community trigger, we will ask the agencies involved to provide details of your complaints and actions that they have considered and taken.
If, after obtaining this information, this still meets the criteria for a community trigger, a meeting will take place between the appropriate agencies involved to discuss the anti-social behaviour and any actions that have already been considered and taken. The group will review the response and make recommendations on further action that should be taken and which agency should take it.
We will acknowledge your request for a community trigger and you will then be updated at each stage as your request is progressed.
ASB review applications
- 14 cases were submitted for ASB review.
- 5 cases did not meet the locally defined threshold.
- 9 cases passed the threshold for review with recommendations made.
- 0 cases proceeded to ASB panel.
- 2 cases were submitted for ASB review.
- 2 cases passed the threshold for review with recommendations made.