Council tax energy rebate

Latest update: Friday 12 May 2022

We have already paid out approximately 48,000 council tax energy rebates totalling over £7 million to existing direct debit payers of the estimated 78,000 eligible households in Band A to D. The remainder 30,000 households for whom we do not hold bank account details or whose details do not directly match our records, we have started issuing letters to obtain bank details via a secure link (please see further information below).

We have also approved our discretionary scheme which will includes payments to those in receipt of council tax reduction support across all Bands A to H . Payments will start for this in June when we have completed the payments for ​​the main scheme. Initially we will make payments where we already hold the bank details required. Following this we will contact those households in Bands E to H in receipt of council tax reduction support who do not pay by direct debit. Details of the full scheme will be published shortly.

We are working through this substantial task to support households as quickly as possible and would advise that we will be regrettably unable to provide individual updates on payment timescales due to the significant volumes of payments involved.

We will regularly update our progress on this page.

Further details of the scheme are shown below.

Energy rebate payments

As part of the government's initiative to help households with rising energy costs, they have announced a £150 non-repayable council tax rebate for qualifying households in council tax bands A to D.

This will be in the form of a payment of £150 per household, regardless of the number of occupants or council tax payers named on the bill.

Where we hold bank details and direct debit payments have been taken for your 2022/23 council tax bill, we aim to pay your energy rebate payment within 2 weeks of your first council tax instalment being paid.

If we don't hold your bank details, or your bank details don't exactly match our council tax records, you will get a letter asking you to provide your details so that your payment can be made. Please do not telephone or email us to chase this payment. We will be in touch with you to enable you to provide this via a secure process.

Beware of council tax rebate scams

Never supply personal details to anyone claiming to be calling from the council tax office. We will not be calling you to ask you to supply these details over the telephone. If you don't pay your council tax by direct debit, you should wait to receive your letter from us that will explain how to claim the rebate.

Households that qualify for £150 rebate

The council tax rebate will be paid to the liable council tax payer (or an occupant where the property is exempt) where the property occupied meets the following conditions on Friday 1 April 2022.

  • The property is valued in council tax bands A - D. Your council tax band is shown on your bill or GOV.UK helps you find out which band your home is in. Just put your postcode into their online tool to find the band for your home. Find your council tax band at check your Council Tax band - GOV.UK (
  • The property is occupied as someone's only or main home.
  • It is a chargeable dwelling, or in exemption classes:
    • N (occupied only by full-time students), where the students are liable for payment of council tax
    • S (occupied only by persons under the age of 18),
    • U (occupied only by persons with a severe mental impairment) or
    • W (an annex to a property occupied by the dependant relative of the person living in the main property).
  • Where the liable council tax payer does not occupy the property, they will not be eligible. This means that if you are a tenant of a property where the landlord is liable for the council tax bill, a council tax rebate cannot be paid. Properties that have no permanent resident such as unoccupied properties or second homes will not be eligible.

When will payments be made?

Direct debit payers

If you already pay your council tax bill by direct debit and the name(s) of the bank account held matches the name(s) on the council tax bill, you do not need to contact us. If the details do not match we will write to you.

We are aiming to make the payment to qualifying households within two weeks of your first council tax payment being paid by direct debit. The energy rebate payment will be made directly into the same bank account your council tax direct debit payment is taken from. The payment will appear as 'LBH CTAX ENERGY RE' on your bank statement.

Non direct debit payers

If you do not pay your council tax by direct debit, we will send you a letter asking you to provide your bank details. Please note, this will be done through a secure online application form. You can only complete the form if you have received a letter from us.

We are aiming to make the payment to qualifying households within 3 weeks of providing your bank details. This includes time to verify your bank details for counter fraud purposes.

If you fail the verification process a £150 credit will be added to your council tax account.

Energy Rebate Discretionary fund

The government will provide funding for councils to operate a discretionary fund for households in need who would not otherwise be eligible for a council tax rebate. This could include, for example, individuals on low incomes who live in properties valued in bands E to H. Hillingdon's discretionary policy is being developed and we will publish information about this once the details have been confirmed.

Further information

Further details about the £150 utility energy rebate, as well as other ways the government is helping with rising energy costs, are available on the the Gov.UK website.

Page last updated: 18 May 2022