Council tax energy rebate

Update: Wednesday 21 September

We have finished paying out the main scheme payments to households in council tax bands A to D who met the eligibility criteria on 1 April 2022. 

More than 66,000 payments were paid directly to bank accounts and the remaining 11,000 households were sent vouchers to cash at post offices within 1 month of receipt. The government requires all payments to be paid by Friday 30 September 2022 

Unfortunately, not all residents cashed their voucher in the month allowed. 

The council will not be issuing any further vouchers but would like to ensure you still receive this money before the government's cut-off date of Friday 30 September 2022. The £150 has now been credited to your council tax account. 

If this payment has been credited to your account, you will receive a letter from us with the following options.

Option 1

Leave the payment on your account and it will be carried forward and offset against the charge due for the 2023/24 financial year. This will happen automatically. You do not need to contact us. 

Option 2

Email to request a refund, ensuring:

  • the email subject field is 'Energy Rebate - Bank Statement and [your Council Tax Account Number] - this will allow us to prioritise your email and deal with the refund
  • a copy of your recent bank statement
  • your name, address and council tax number in the body of the email message.

Access your council tax account and view payments

Invite letter for discretionary scheme

We have now closed the rebate application form, so we can start issuing payments via BACS.

Any households in council tax bands E to H, who meet the qualifying criteria but did not complete the form, will be sent a payment using the alternative voucher method detailed below.

Alternative payment method where we have not been able to pay directly to bank accounts

As the council recognises the importance of residents receiving this energy rebate to contribute directly to rising energy costs, we will not now be applying a credit to council tax accounts.  

We have arranged for residents who are not paid via BACs direct to their bank accounts to receive a cash payment via a local post office. 

During the next 3 weeks, we will be writing to these residents with details of how, by taking their letter (which has a barcode) and suitable ID to a local post office, they can receive a cash payment. 

Please note: You will not be paid unless you have both the letter and suitable ID - details of which will be on the letter.

The voucher is only valid for a month from the date of the letter so cash it as soon as possible

Households that qualify for the £150 council tax energy rebate 

The council tax rebate will be paid to the liable council tax payer (or an occupant, where the property is exempt) where the property occupied meets the following conditions on Friday 1 April 2022. 

  • The property is valued in council tax bands A to D. Your council tax band is shown on your bill. You can also find out which band your home is in by entering your postcode into's online tool.  

    Check your council tax band
  • The property is occupied as someone's only or main home. 
  • It is a chargeable dwelling, or in exemption classes: 
    • N (occupied only by full-time students), where the students are liable for payment of council tax 
    • S (occupied only by persons under the age of 18)
    • U (occupied only by persons with a severe mental impairment) or 
    • W (an annex to a property occupied by the dependant relative of the person living in the main property).
    • Where the liable council taxpayer does not occupy the property, they will not be eligible. This means that if you are a tenant of a property where the landlord is liable for the council tax bill, a council tax rebate cannot be paid.
    • Properties that have no permanent resident, such as unoccupied properties or second homes, will not be eligible. 

Discretionary scheme

In recognition that many households need support due to rising household bills, the government has tasked all local authorities to establish a discretionary scheme for those who do not qualify for the main scheme energy rebate payment.

The government has allocated £144 million of discretionary funding for billing authorities. The allocation for Hillingdon Council is £1,120,350.

The discretionary scheme will run to Wednesday 30 November 2022 or until the funds have been fully allocated, if earlier.

Hillingdon's discretionary scheme has been designed to target low-income households and is consistent with the government guidelines.

Discretionary Scheme for Properties in Council Tax Bands A-D

The scheme will make additional payments of £37 to supplement the main scheme (£150) for households in Bands A-D where on 1 April 2022:

  • council tax reduction support was in payment or
  • all the occupants are students (Exemption Class N) or
  • the sole occupant is severely mentally impaired (Exemption Class U) or
  • a Disability Band Reduction has been applied for the property.

Payment method

  • As the council has now paid all possible payments directly to bank accounts for the main £150 scheme, any top up payments of £37 due to the above groups will be paid into the same bank accounts.
  • Where payments for the main scheme are to be made using an "Allpay" voucher to be taken to the Post Office, these additional payments of £37.00 will also be made the same way with the issue of an additional voucher. (Please see "update" above regarding main scheme payments)

Discretionary Scheme Council Tax Band E-H

The discretionary scheme will make payments of £187 to households in Bands E-H where on 1 April 2022:

  • council tax reduction support was in payment or
  • all the occupants are students (Exemption Class N) or
  • the sole occupant is severely mentally impaired (Exemption Class U) or
  • a Disability Band Reduction has been applied for the property.

Payment methods

  • If you meet the criteria above and pay your council tax by direct debit, we will use those payment details to make payment direct to the account from which payments are being made.
  • If you are exempt, pay your council tax using a method other than direct debit or do not pay council tax we will write to you inviting you to supply your bank account details using a secure online form. We will then pay you direct to the bank account that you supply after verifying the details as required to by the government to help prevent fraud
  • If for any reason, we are not able to pay you using your bank account details. Do not worry we will make your payments using the alternative method via the Post Office detailed above.


Parties liable for council tax that are a local authority, a corporate body or other body such as a housing association, the government or governmental body, are ineligible for any award under this scheme. Students living in halls of residence are ineligible for an award under this scheme.

Beware of council tax rebate scams 

Never supply personal details to anyone claiming to be calling from the council tax office. We will not be calling you to ask you to supply these details over the telephone. If you don't pay your council tax by direct debit, you should wait to receive your letter from us - that will explain how to claim the rebate. 

Further information 

Further details about the £150 utility energy rebate, as well as other ways the government is helping with rising energy costs, are available on the website

Page last updated: 21 Sep 2022