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Child safeguarding procedures in Hillingdon Libraries

Hillingdon library service is committed to safeguarding children who visit and use our libraries.


There are procedures in place for children using public PCs, attending events and visiting the library without adult supervision. 

Using public PCs

We want all children to enjoy using our computer facilities safely.

As well as filtering in addition to filtering our internet for inappropriate content, young people below the age of 16 must bring a valid library card to book a computer session.

It is important that children bring their card each time they visit if they want to use a computer.

If your child is not currently a member of the library, it is free and easy to join.

Children under the age of 11 cannot use Express PCs.

Library staff will not be monitoring internet use unless there is serious cause for concern; however, we will provide information about how children can use the internet safely.

Using public WiFi

From 3 January 2017, the library service will extend the offer of free WiFi to anyone aged 11 and over. We operate a filtering service on our WiFi which offers better safeguarding measures than mobile data or many other open WiFi networks. However, whilst we aim to block material which is illegal, or that we consider unsuitable to access in a public library, Hillingdon Library Service is not responsible for children accessing inappropriate content whilst connected to the free WiFi network with their own device.

Social media and email is accessible through our WiFi and parents/guardians may wish to consider setting up parental controls on their child's device.

Attending events

In most cases, children under the age of 11 attending an event in the library will need to be accompanied by a parent/carer. Children under 5 must never be left unsupervised at any time.

Publicity for the event will clearly state age suitability and supervision requirements. Please double check if booking an event what the supervision requirements are, and do not book your child to attend if you are unable to accompany them.   

Unsupervised visits

All library staff try their best to make the library a safe and welcoming environment. However, as a public service we can never fully guarantee child safety. Therefore, no child under the age of 11 can visit without parent/carer supervision.

Staff aware of a child under the age of 11 visiting the library unsupervised will follow the relevant safeguarding procedures. This includes contacting the parent/carer, and alerting the police, social services or school.

All instances of unsupervised visits during school hours will be investigated and flagged up with Education Welfare.

Children supervising younger children

Children need to be 14 in order to look after children 8 and over. Children under that age must be with a parent or responsible adult aged 18 and over.


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Article utilities:  Bookmark and Share Print Print this page Last updated: 11 Apr 2017 at 15:18