Reserve and collect service

We are offering a reserve and collect service at 7 of our libraries - Hayes End, Ickenham, Manor Farm, Northwood, Oak Farm, Uxbridge and West Drayton - and our mobile library.

Books in a libraryThe service is available Monday to Saturday, 10am to 4pm, and library members can collect items that they have reserved for themselves or anyone living in the same household. You can also collect on behalf of neighbours and relatives who have reserved items.

Hearing aid batteries are also available to pick up.

Libraries offering reserve and collect

Here's what to do

  1. Find a book or item you want to reserve

    Search our online catalogue at any time.

    Find a book

    Alternatively, call the nearest operating library to where you live between 10am and 4pm, Monday to Saturday .

    Can't decide what you'd like to read? Why not request a 'lucky dip'? 

  2. Place a hold

    Once you've found a book you want to read, select 'Place hold' and enter your library card and PIN. Select which library you'd like to pick the item up from and select 'Place hold'. You can reserve up to 5 items.

    Not sure what your PIN is? Select 'Forgot your PIN'.
  3. Wait for a call

    Our library staff will look for the reserved item and, if in stock, will send it to your chosen branch. We'll give you a call to let you know that it's ready to collect.
  4. Collect your item

    Visit your chosen library between 10am and 2pm, Monday to Saturday, to collect your item. Reserved items will be kept for collection for 10 days from  when we call you.

    When collecting an item, please bring with you your own bag for our staff to place the items in and follow social distancing rules. We ask that you wear a face covering, for your safety and for the safety of others during your visit (for exemptions, please visit
  5. Return your item

    Items can be borrowed for up to 6 weeks without incurring a fine.

    To return an item, please use the designated boxes in the foyer of the library or (where available) via the dropbox. 

Lucky dip

If you can't decide what you'd like to read, you can request a 'lucky dip' and our library team will choose items on your behalf, based on your age and interest.

Request a lucky dip

Reserve and deliver

We are also offering a reserve and deliver service for residents who are unable to visit a library. Deliveries will be left outside the resident's front door for collection.

To reserve an item, call the nearest operating library to where you live between 10am and 4pm, Monday to Saturday.

Mobile libraryReserve and collect with our mobile library

We have also introduced a reserve and collect service through our mobile library service.

Find out more

Not a Hillingdon library member?

You can now join the library using our online form.

By registering online, a temporary membership number will be issued to you. This will give you immediate access to some of our online resources. 

Join now

Page last updated: 29 Jul 2020