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Household special collections

A collection service giving residents the opportunity to dispose of unused or unwanted bulky household items including fridges and freezers.

Bulk collections

Residents can request a special collection if they wish to get rid of items that are too large or too heavy for the normal household waste collection.

Always check with the store first

Many stores offer 'take back schemes' so if you are purchasing a new large item such as a washing machine the company should take back your old one, often free of charge.

Smaller items, such as toasters can also be taken back to the store where you are purchasing the new one from.

We cannot collect

  • any hazardous waste 
  • boilers 
  • builders waste
  • ​car parts
  • clinical waste 
  • commercial fridges and freezers 
  • florescent tubes 
  • garden waste
  • gas canisters
  • oil drums
  • pianos
  • paint/liquids
  • sun beds
  • soil
  • rubble
  • tiles
  • tyres

We are only able to collect a maximum of two pallets from residential properties.

Collection times

Days: Monday to Friday
Times: 7am to 5pm

Instructions for collection

  • All items must be left ready at the front of your property as close to the road as possible by 7am. The items must be easily accessible and visible.
  • Collections cannot be made from inside properties, garages or sheds. Residents must approach friends, relatives, charities or voluntary organisations if support is required to place the items outside the property.
  • Smaller items should be bundled, bagged or packed into a cardboard box which needs to be sealed.
  • Keep mattresses and carpets dry as they become very heavy when wet.
  • Carpets must be rolled and no more than 8 feet long.

How to book

Please be aware that we now offer a free collection service for all residents for a maximum of 4 bulky items or 12 black bags which can be booked every 12 weeks. These will take place on your normal collection day. Each day has a limited number of slots, if your next collection day is full you will be shown the earliest available.

Monday collection day

Tuesday collection day

Wednesday collection day 

Thursday collection day

Friday collection day 

If you have recently moved to the borough, find out your collection day.

Alternatively, you can arrange your booking over the phone by calling the Contact Centre on 01895 556000.​ 

Additional collections can be booked at a charge. 


If you wish to cancel your collection you must let us know by midday the last working day before the collection is due to take place. Please call the Contact Centre on 01895 556000.

If you do not let us know in time and payment has already been received no refund can be given.

Donate second hand furniture and essential household items

Help young people in care to make the transition into independent living. Young people who are at the first stage of setting up home, moving on tight budgets. Be a helpful resident, donate your unwanted nearly new furniture and essential household items to charities such as the Trinity Homeless Project.

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Article utilities:  Bookmark and Share Print Print this page Last updated: 08 May 2018 at 14:08