COVID-19 testing for residents who have been contacted by NHS Test and Trace

Steps for someone who has been contacted because they have been in close contact with someone who has tested positive for coronavirus.

  1. ALERT
    You will be alerted by the NHS Test and Trace service if you have been in close contact with someone who has tested positive for coronavirus. The alert will come either by text or email and you'll need to log into the NHS Test and Trace website, which is the easiest way for you and the service to communicate with each other. Alternatively, a trained call handler will talk you through what you need to do. Under-18s will receive a phone call and a parent/guardian will be asked to give permission for the call to continue. 

    Where the NHS Test and Trace service is unable to contact residents who have tested positive, the council's COVID-19 tracing service will try to make contact either by text, phone or email to capture information about the resident's activities in the days prior to their positive result.

    If the council is unable to speak with the resident, officers will make a socially-distanced face-to-face visit to the address provided.

    Read more about the council's COVID-19 tracing service

    You will be asked to begin self-isolation depending on when you last came into contact with the person who has tested positive. It's really important to do this even if you don't feel unwell. This will be crucial to avoid you unknowingly spreading the virus to others. Your household doesn't need to self-isolate with you but they must take extra care to follow the guidance on social distancing and washing hands. 

    If you develop symptoms of coronavirus, other members of your household should self-isolate at home and you should book a coronavirus test.

    Find out about getting tested if you have symptoms
Page last updated: 26 Jul 2021