Preventing and eradicating violence and abuse in Hillingdon is everybody's business.
In this section
- What is domestic abuse?
- Are you a victim of domestic abuse?
- I'm being abused: What can I do?
- What is the 'Silent Solution'?
- Ask for ANI codeword
- Are you worried about someone else?
- Are you concerned about your behaviour?
- Do you know an abuser?
- Helplines and further support
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Domestic abuse can include, but is not limited to, the following types of abuse: psychological, emotional, physical, sexual and financial. It also includes what is known as 'honour' based violence, female genital mutilation (FGM) and forced marriage.
Domestic abuse affects people of every class, gender, level of wealth, geography, age, race, disability and sexuality. The violence can begin at any stage of a relationship and may continue after the relationship has ended. It is a pattern of controlling and aggressive behaviour that is intentional and calculated to exercise power and control within a relationship.
From time to time, people have disagreements with their partners, family members and others close to them. However, if a person's response is harmful, hurtful and/or frightening towards you, and they may have started to form a pattern of abusive behaviour and are controlling, this is domestic violence and abuse.
If your abuser is threatening you, hitting you (slapping, punching, pushing, kicking you), threatening to use - or has used - a weapon against you (including everyday household objects) or threatening to kill you, call the police on 999. (See advice below when you are unable to speak to the emergency telephone operator).
If you are a victim of domestic violence and abuse, you can:
- make a safety plan to help you live safely and be safe if you stay - we can help you to do this
- contact the Hillingdon Domestic Abuse Advocacy Service (HDAAS) in confidence (Monday to Friday, 9am to 5pm) by emailing email@example.com or calling 07874 620954
- outside of HDAAS' opening hours and on bank holidays, contact our Stronger Families Hub by calling 01895 556006 or emailing firstname.lastname@example.org
In an emergency, call the police on 999.
If you are calling 999 from a mobile telephone and are unable to speak, remain silent and follow the operator's instructions. When prompted, press 55 as part of the silent solution option (this option does not apply to 999 calls made from a landline telephone).
The 'Silent Solution' is a system that alerts the police to 999 mobile phone callers who are in need of emergency assistance but are too frightened, scared or unable to speak because the perpetrator/offender is nearby.
After calling 999 from a mobile telephone, the call operator will ask the caller which emergency service they need. If the line remains silent, the operator may ask a series of questions and suggest that the caller tap the handset, cough or make a noise by way of response. If the caller remains silent and if the call operator cannot decide whether an emergency service is needed, they will forward the call to the 'Silent Solution' system.
This is a police automated message that begins with 'you are through to the police...' and lasts approximately 20 seconds. The message requests that the caller press 55 to be put through to the police. If 55 is pressed, the call will be transferred to the caller's local police force, where a call handler will try to communicate with the caller by asking simple 'yes' or 'no' questions.
If the caller does not press 55, the call will be terminated.
Reminder: This system does not apply to 999 calls made from a landline telephone.
If you are experiencing domestic abuse and need immediate help you can, ask for ANI (Action Needed Immediately) in participating pharmacies.
When you ask for ANI, you will be offered a private space, provided with a phone and asked if you need support from the police or other domestic abuse support services.
If you are a UK pharmacy, find out how to sign up to the Ask for ANI codeword scheme.
If you witness abuse and believe the victim is at risk of serious harm, call 999. For all non emergencies, call 101 or, if you are a member of staff working in care or health settings, you can use report a safeguarding concern via our website.
For anonymous reporting, use the CrimeStoppers website.
If you are concerned about your mum, sister, brother, cousin, colleague, neighbour, employee or friend who is experiencing abuse, you can also help.
If you are worried about a child's welfare, or believe they are at risk of harm, visit Hillingdon Multi-Agency Safeguarding Hub (MASH) or make a safeguarding referral on 01895 556 633. Alternatively, you can contact the Stronger Families Hub by calling 01895 556 006, or email email@example.com.
These services are also available to multi-agency professionals, including charity or voluntary sector organisations and local employers.
- threaten or manipulate your partner?
- physically hurt your partner?
- get jealous or angry when your partner is away from you?
If you answered yes to any of these questions, call the Respect phoneline on 0808 802 4040 and choose to stop hurting the one you love.
There is more information available on the Respect website.
It can be hard to speak out when someone you know is committing a crime, but you can contact Crimestoppers anonymously to tell them about abuse.
Call Crimestoppers on their anonymous freephone line 0800 555 111 or use the Crimestoppers website to report a domestic abuser.
There are a large number of organisations that operate at the national, London and local levels serving and supporting Hillingdon residents.
National Domestic Violence Helpline
| 0808 2000 247|
|Forced Marriage Unit||0207 008 0151|
|Galop (national LGBT+ domestic abuse)||0800 999 5428|
|Hestia||020 8848 5893|
|Hillingdon DA MARAC||0208 246 1798|
|Hillingdon Domestic Abuse Advocacy Service||07874 620954|
|Hillingdon Women's Centre||01895 259578|
|Men's Advice Line||0808 081 0827|
|NSPCC||0808 800 5000|
|Rape Crisis||0808 802 9999|
|Richmond Fellowship||020 7697 3300|
|Stronger Families Hub||01895 556006|
|The Traveller Movement||0207 607 2002|
|Traveller education service||01895 556207|
|Victim Support||0845 450 3883|
|Women and Girls Network|
0808 801 0770
Women and Girls Network (WGN)
Women and Girls Network (WGN) is funded by London Councils - which Hillingdon Borough contributes to, under the Ascent project to provide a freephone Sexual Violence Helpline, providing emotional support to survivors of all forms of sexual violence.
This service includes:
- Women and Girls Network's Sexual Violence Helpline offers free and confidential emotional support for anyone in London who self identifies as a woman (aged 14+) and has been effected by any form of sexual violence at any time in their lives.
- The Helpline number is 0808 801 0770 and is open Monday to Friday 10am-12.30pm and 2pm-4pm. The Helpline also provides out of hours support on Wednesday evenings during 6pm-9pm.
- Survivors can access the Helpline as a one off or on an ongoing basis. When survivors call, they will believe them, never judge them, treat them with respect, honour their wishes and never tell them what to do.
- The Helpline also provides support to friends and family of survivors, as well as professionals, to help them understand how best to support survivors of sexual violence.
For more information about WGN, please visit: www.wgn.org.uk
More information about where to get help can be found on the GOV.UK website.