Tenant and leaseholder annual report 2024/25

We're asking tenants and leaseholders to share their views on our annual tenant and leaseholder report. This report was reviewed and co-designed by residents to update the content, format and layout.

We have released our annual tenant and leaseholder report for 2024/25 (PDF, 1 MB), which outlines what we have been doing to manage and maintain council homes and neighbourhoods.

The report covers the following categories:

• being safe in your home
• improvements and updates
• CCTV
• Caretaking
• anti-social behaviour
• temporary accommodation and homelessness
• tenancy management, sheltered housing and lettings
• income collection
• finance
• call centre handling
• welfare reform and tenancy support
• repairs and voids
• customer engagement
• shared and low cost home ownership
• tenant satisfaction measures
• you said, we did

We are committed to delivering a good landlord service, which is responsive to the needs of residents.

Share your feedback

We're asking residents to share their views on the 2024/25 report. Have your say by completing our online survey.

Have your say

If an interpreter is needed, please see our Translation guide (PDF, 166 KB).