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Letting people know

A checklist for informing family and friends, and also notifying businesses and services.

There are a number of people and organisations who need to be informed of a death, and it is easy to overlook some of them. This list should help you ensure that you do not miss anyone.

Tell Us Once Service

When someone dies you will need to notify a number of different government departments and local services with a lot of similar information. The Tell Us Once Service makes this process much easier.

Listed below are organisations together with people you should inform. The organisations are in addition to the Tell Us Once Service.


  • Bank and credit card companies
  • Landlord or mortgage company
  • Utility companies- gas, electricity, telephone, water etc
  • Hospital the deceased was attending
  • Family doctor
  • Deceased's employer and trade union
  • Accountant - a business may need to be wound up or transferred to another member of the family
  • Solicitors - the lawyer may hold the will
  • Insurance companies for car, life, house and contents insurance. If you have any relevant polices when you phone this will be useful. The companies will need a copy (not a photocopy) of the death certificate. If the deceased had a financial adviser, he or she can contact the insurance companies for you.
  • Log book of any car owned by the deceased to allow for change of ownership to be recorded
  • Season ticket and membership cards of clubs and associations
  • Bus company/rail (for return/refund of bus or rail pass)


  • Family members, including any living abroad
  • Family friends
  • Neighbours
  • Place of worship
  • Colleagues
  • Head teacher - if a parent or child has died

You may also want to put an announcement in a local newspaper.

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Article utilities:  Bookmark and Share Print Print this page Last updated: 11 Apr 2017 at 14:48