Tell Us Once

When someone dies you will need to notify a number of different government departments and local services with a lot of similar information. The Tell Us Once service makes this process much easier.

When someone has died in the borough, the Tell Us Once service helps tell all the relevant people and organisations who need to know. After the registration of death we can add the details of the deceased to the Tell Us Once national database. 

You can still use the service, even after you've registered a death by contacting the service online or by phone. 

The Tell Us Once service have created the following information video to share details of the service they offer:

All your information is treated securely. The organisations that receive your information will use it to update their records, but only as the law allows.

You will be sent a letter that details your reference number and which organisations have been notified on your behalf, together with contact details in case of any query. Those organisations may contact you separately to confirm that the relevant processing has been completed. If you used the online service, you will be able to print this off a list. 

Tell Us Once will notify all parties of the bereavement, provided you have given the necessary consent.

Please note: organisations may not always contact you, however you may contact the Tell Us Once telephone service with any further enquiries.

Visit Tell Us Once

Who can we give information to?

  • Child benefit
  • Department for Work and Pension
  • Disability service and Carers' service
  • Driver and Vehicle Licensing Authority (DVLA)
  • HM Revenue and Customs
  • Identity and Passport Service
  • Jobcentre Plus
  • Pension Service
  • Tax credits

Local services

  • Adult social services
  • Blue badge
  • Council housing
  • Council tax
  • Council tax benefit
  • Electoral services
  • Freedom passes
  • Housing benefits
  • Library service
  • Payments owed for council services
  • Parking 
Page last updated: 19 Feb 2021