Hillingdon Box Office

The following information applies only to Hillingdon Box Office

How to book tickets

Tickets for most theatre shows and events listed on this site are bookable through our box office either:

• online via the event page
• by calling 01895 250615 or 
• in person over the counter at the Compass Theatre during opening hours (see below) and during the hour before curtain-up.

Please note: Where Hillingdon Box Office is not ticketing an event, alternative booking details will be provided on the event page.

Online theatres booking help

Find tips and guidance for booking tickets through the Hillingdon Box Office, including setting up an account, selecting your seats, delivery methods for tickets and booking confirmation.

Find help with online bookings

Reserved tickets

• Reserved tickets are held (unpaid) for an agreed period of time, before the day of the event.
• Reserved tickets are held with no obligation to buy and especially useful for group bookers.
• If you don't pay by the agreed date, the tickets will go back on general sale. 

Booked tickets

• Booked tickets are non-refundable - unless the event is cancelled.
• If you cannot use your booked tickets, let our box office know before the show date, as there may be a waiting list.
• Subject to notice and availability, we may also be able to exchange your tickets for another performance of the same show. 

Concessions

• Concessions refer to discounts on the cost of a ticket and may be available to, for example, people who are over 65 or under 16, people who have a disability, are unemployed or in full-time education, or groups who buy tickets in bulk.
• The event's producer sets the ticket price, and decides which concessions (if any) are offered.
• Offers and discounts may be withdrawn or altered without notice. 

Young children and babies

• Not all events are appropriate for young children and/or babies, and admission may be refused.
• Please ask the box office if you need to check if the event you're booking is appropriate for young children and/or babies.
• All children over 18 months must have a valid ticket to enter the auditorium.
• At the Compass Theatre, babies under 18-months-old can come into appropriate shows, on free lap tickets. The number of free lap tickets we can issue is limited to 10 per show, so these must be booked in advance at the box office. 

Essential carers

• Customers who, in an emergency, would require another person's assistance in order to evacuate the venue safely can make a request to the box office for a free essential carer's ticket for their accompanying carer.

Changes

• Whilst every effort will be made to avoid changes, the theatre management has the right to alter or vary artists or events, as necessary and without notice. 

Ticket delivery 

• Print@Home is the default ticket delivery method for tickets booked online. With this option, you can print tickets at home to show on your way into an event, or show the ushers your tickets on your mobile device. When booking over the phone, you can also request an email with Print@Home tickets.
• Collection is available for tickets that are booked online or over the phone. Tickets will be ready to collect on the door at the event. If you'd like to collect your ticket(s) beforehand, visit the box office during opening hours (listed below).
• 2nd class postal delivery can be chosen when booking by phone - this costs an extra £1, which is non-refundable should the event be cancelled. 

Lost tickets

• Lost tickets can be reprinted for collection on the door, subject to notice and confirmation of the booker's name and postcode. 

Filming and recording in the auditorium

• The unauthorised use of cameras and recording equipment is not permitted in the auditorium and we ask customers to turn off mobile phones during performances.
• Some events may be officially recorded or filmed during a performance. If you have any objection to attending an event while it is being recorded, please speak to the duty manager or email artsvenues@hillingdon.gov.uk.

Please note: For location filming requests, please email the council's Film Office at filmoffice@hillingdon.gov.uk. This includes requests from professional media companies, community projects and students. 

Lost property 

• We make a note of anything found and we keep lost property items for approximately 3 months.
• While we cannot accept liability for the loss or damage of personal property, if you have lost or left something at one of our venues, please email boxoffice@hgfl.org.uk or artsvenues@hillingdon.gov.uk or call 01895 250615.

Customer data

Hillingdon Theatres take great care with customer contact details, which are gathered when tickets are reserved or booked in advance and enable us to:

• process bookings - authorise payments, identify bookings if tickets are lost or need to be swapped from one performance of a show to another, find out statistical information about audiences, such as where people travel from / live
• communicate unavoidable booking change - inform customers ahead of their visit if/when there are any important changes to the event they have booked, including changes to the start time, the venue, the event date or that the event has been cancelled
• send out mailing lists - with your permission, we email customers information about future events in Hillingdon. Mailing preferences can be changed, and/or your details removed from our database, at any time, by emailing boxoffice@hgfl.org.uk. 

Please note:

• Hillingdon Theatres will not sell or share customer data to third parties.
• Our box office operators receive regular data protection training through Hillingdon Council and do not have access to customers' payment card details beyond processing the payment at the point of sale. 
• Customer information will stay on our secure system for 5 years since your last booking. This enables customers to book future tickets quickly and easily.
• The details of customers who have not returned to book within 5 years of their 1st booking will become anonymous, statistical records.
• Hillingdon Council, our ticketing and online payment system providers, tickets.com are compliant with, and bound by, data protection regulations for the Payment Card Industry Data Security Standard Requirements and Security Assessment Procedures (PCI DSS).
• If you have any questions about your data in our care, email boxoffice@hgfl.org.uk or call 01895 250615.