Social care, eligibility and assessments

Your financial assessment

Following your care needs assessment, we will offer to complete a financial assessment to work out how much of that cost we can cover, and how much your financial contribution will be.

Do I have to pay for care?

If we assist with arranging any care services that you need, there will always be a financial assessment to see if you can afford to pay towards the cost of these services.

The financial assessment will look at your:

  • income
  • savings and investments
  • benefits
  • any property that you own or part own - where applicable
  • any other regular income that you receive.

As a result of the assessment we will work out how much you will need to contribute towards your care. This may be some or all of the cost of the care, depending on the amount of income, savings and assets you have.

For non-residential care (PDF) [287KB], your contribution will be assessed based on government regulations. In some circumstances you will not have to pay anything towards your care.

Complete an online non-residential financial assessment

For residential or nursing care (PDF) [336KB], you will always have to make a contribution towards the cost of your care fees, however there are some exceptions. Your contribution will be assessed in line with the Care Act regulations set out by the Department of Health. You will make a contribution based on your income from state pension, benefits or other income, plus any capital or savings you have more than £14,250. You are entitled to retain an amount towards any personal items you need, such as toiletries and newspapers. This amount is currently £25.65 per week.

However, if you choose a care home that is more expensive than the maximum weekly council contribution, you will have to make arrangements for someone else to pay the difference. This is called a third party top up. You cannot pay this amount from your own income or capital. We have produced a  third party top-up factfile (PDF) [111KB] to help you understand how a third party top up works.

Complete an online residential financial assessment

Download a financial assessment form (PDF) [199KB]

How will the council pay for my care?

You will be given a personal budget to spend if we decide you are eligible for help. The money in your personal budget can be paid to you. This is known as a direct payment.

Direct payments

Direct payments give you more flexibility over how your care and support is arranged and provided.

We will send you payments in the form of a pre-paid card which you can use to pay for services.

More information is available in the direct payment and pre-paid card pack (PDF) [292KB]

There are providers who can support you to manage your direct payment on our approved list of providers (PDF) [131KB].

Deferred payments

Deferred payments are designed to prevent people from having to sell their home in order to meet the cost of their care. If you meet the scheme criteria, we could offer you this option.

To be eligible for deferred payments, you must:

  • be already in a care home, or moving to one soon
  • own a property
  • have less than £23,250 in capital

A deferred payment agreement is only one option to pay for care. To find out more about all options available, it is best to speak to a financial advisor or seek advice from an independent organisation.

To apply for a deferred payment, complete the  deferred payment application form (PDF) [330KB] and email financial assessment or post to Financial Assessment Team, Hillingdon Council, 4W/09 Civic Centre, High Street, Uxbridge, UB8 1UW.

If you would like to appoint someone to manage your financial affairs, read the Lasting power of attorney: acting as an attorney information on the government's website.


If you would like information relating to the role of a Deputy, read the Deputies: make decisions for someone who lacks capacity information on the government's website.

Information about benefits

Our benefits calculator will help you find out what benefits you can claim.

Use our benefits calculator

See for more information on benefits for pensioners.

Page last updated: 18 Nov 2022