Information for council tenants and landlords
For anyone seeking our assistance, we will work with you to address your housing issues together. We will look to identify actions which may prevent or relieve homelessness and meet your support needs.
Disrepair in your private rented property
If you are in need of repairs in your rental home, read our disrepair in your rental property pages.
Request for further assistance
The earlier we talk to you about your housing issue, the more options will be available to you.
Before you make a request for assistance, complete the housing advice self assessment below to explore the appropriate housing options for you.
Once you have completed the assessment, you will be transferred to our external housing service, Housing Jigsaw, to register for our assistance. You must have an email address to proceed with your registration.
The registration process will take approximately 45 to 60 minutes to complete. If you do not submit the form, we cannot take any action. A star (*) next to a question means the question must be answered before you can move forward.
Once your request for assistance has been submitted, you will be assigned a caseworker who will make contact with you within 10 days. We will then work together to resolve your housing issue.
Using our customer portal, you will be able to review your Personal Housing Plan, upload supporting documents, manage the tasks that have been assigned to you and monitor the progress of your case.
Complete a housing advice self assessment
If you have any difficulties completing the form, call us on 01895 556666.