Housing advice and homelessness

Find your own home

The easiest way to find a new place to live can often be to rent somewhere from a private landlord. Most landlords will sign a contract with you before you move in, ensure your property is properly maintained and that necessary repairs are carried out, and will respect your rights as a tenant.

Shelter provides advice on how to find a privately-rented home and what to look out for along the way.

Social housing

The homeless application is not a pathway to an offer of social housing. The outcome for most homelessness applications is an offer of accommodation in the private rented sector. Those who seek social housing need to apply to join the Housing Register via Locata and must meet all the necessary conditions for a Housing Register application.

Advice and information on applying for social housing

Support with rent

Depending on your financial situation, you may be able to claim the Housing Element of Universal Credit towards the cost of your rent. We can assist in negotiations with landlords and can offer advice on all areas of renting.

Find help with private accommodation

Support with mortgages

If you think you may experience problems making regular mortgage payments, contact your lender as soon as possible, as they may be able to prevent you from losing your home.

If you're a homeowner, you might be able to get help towards interest payments on:

• your mortgage
• loans you've taken out for certain repairs and improvements to your home.

These payments are normally paid directly to your mortgage lender or loan provider.

Find out more about support for mortgages

Facing eviction

If you have an eviction order from your lender seek immediate advice from [waiting for link].

A suspended eviction order or adjournment can give you time to get advice, a debt management plan, seek agreement with your lender and prepare for your next hearing.

Domestic abuse

Domestic abuse is a crime and should reported to the police. If you, or someone you know, is in immediate danger call 999.

If you, or someone you know, is a victim of domestic violence and abuse, you can report this to the council.

Report domestic abuse

Concerns about a child

If you have concerns about a child who is at risk of abuse please contact the Stronger Families Hub by emailing strongerfamilieshub@hillingdon.gov.uk or call 01895 556006.

Concerns about an adult

If you are concerned about an adult who is at risk of abuse, you can contact the council.

Report an adult safeguarding concern

Request housing assistance

To explore the appropriate housing options for you and to request assistance, complete our online housing advice self assessment form. 

Please note: 

• You must have an email address to proceed with your registration. 
• The registration process will take approximately 45 to 60 minutes to complete.  
• If you do not submit the form, we cannot take any action.  
• A star (*) next to a question means the question must be answered before you can move forward. 

Complete a housing advice self assessment

Please note: If you have any difficulties completing the form, call us on 01895 556666.

Once you have completed the assessment form, you will be assigned a caseworker who will contact you within 10 days. They will work with you  to help resolve your housing issue. 

Using our customer portal, you will be able to review your Personal Housing Plan, upload supporting documents, manage the tasks that have been assigned to you and monitor the progress of your case.