Early help and support for families

There are times in family life when things might be hard or someone is having difficulties. By asking for help early, things can get better - and more quickly than if things are left alone.

How we can help you  

Our key working service offers early help and support to families with children aged 0 to 18-years-old.  

One-to-one support is available to families in their own home (and within the local community) for up to 18 weeks. Support includes:  

  • parenting support  
  • supporting healthy relationships and addressing parental conflict  
  • emotional help and wellbeing support  
  • information, advice and guidance   
  • signposting and referrals to local voluntary and community resources that can offer help and support.  

Stronger families plan

Working with you and your family - and with other professionals - we will create a stronger families plan, which is tailored to your needs and will help ease your difficulties.   

A stronger families plan is a document that looks at areas of strengths and weaknesses. It is reviewed every 6 weeks, so that we can see what is working well, and what may need to be updated in the plan. 

Sharing your information

With your consent, we will contact (and share information with) other professionals and services who can provide support to your family. You can withdraw your consent at any time.  

There may also be times when we need to talk to other partner agencies to make sure you and your family are safe. This could be because a child or adult is at risk of harm or if a crime could be prevented.   

Get in touch

If you and your family would like us to help and support you, get in touch through Hillingdon's Stronger Families Hub, by emailing strongerfamilieshub@hillingdon.gov.uk or call 01895 556006

Please note: You must have consent from whoever has parental responsibility.  

What happens next? 

  1. An allocated key worker will contact you.
  2. They will arrange with you an initial visit to get to know your family, so a stronger families plan can be created.
  3. Family support sessions will take place.
  4. The key worker will review progress with you and your family, and support will continue or be adjusted, as appropriate.
  5. Support will finish, and we will invite you to feedback on the service we have provided.

Useful links and additional resources 

  • BrenĂ© Brown - a short video about why we blame others, how it ruins our relationships, and why we need to move beyond this toxic behaviour.
  • Brilliant Parents - runs parenting courses to support families across London.
  • Hillingdon Safeguarding Children Partnership - works to promote the welfare of children and to improve the safeguarding support they receive. 
  • Parenting Apart Programme - supports parents who are going through conflict, divorce or separation, where relationships have broken down. 
  • SEND local offer - provides information for children and young people with special educational needs and disabilities.
Page last updated: 08 Jul 2024