Buildings insurance

If you want to make a claim under the buildings insurance policy, you should contact Questgates, who are the claims handlers for the buildings insurers.

Claims are managed by QuestGates as our Insurers appointed agents. QuestGates are Chartered Loss Adjusters and Claims Handling specialists.

The most efficient way to submit a claim is by using the QuestGates website. This uploads the details of the claim together with any documents, photos or videos you have of the damage through a secure network. QuestGates will contact you as soon as they can to progress the claim once they have received it.

Submit a claim online

Once you have submitted the form, Questgates will contact you by phone or email.

Alternatively, you can submit a claim (Word doc) [14KB] via email to with 2 estimates for repair and photographs of the damage

If the matter is urgent, call them on 01204 860427, as they may need to arrange immediate response.

You will need to give the policy number - 2022CP000106 - and your name and address.

If the claim is successful, you will need to pay the appropriate excess shown below:

  • water damage (for example, from burst pipes) - the 1st £100 for each claim
  • subsidence - the 1st £1,000 for each leaseholder
  • any other losses - the 1st £100 for each claim

Please note: If you make a claim on the buildings insurance policy, then we may share any relevant information between ourselves, insurers, brokers and the claims handlers dealing with the claim.

The full terms and conditions may be found in the policy documents below.

Page last updated: 01 Apr 2022