Claims are managed by Allianz as our appointed Insurers. Allianz are a global Insurer who are considered a household name in the industry.
Allianz allow policyholders to submit claim via telephone or email. Should you wish to notify Allianz of a claim via telephone using the following number, 0344 412 9988.
However, should you wish to you can notify Allianz of a claim via email please contact Allianz on the following email, newpropertyclaims@allianz.co.uk with 2 estimates for repair and photographs of the damage.
When making a claim with Allianz please quote the following policy number - SP29389726 and your name and address.
If the matter is urgent, call them on 0345 604 9824, as Allianz may need to arrange an immediate response.When making a claim with Allianz please quote the following policy number - SP29389726 and your name and address.
If the claim is successful, you will need to pay the appropriate excess shown below:
- water damage (for example, from burst pipes) - the first £1,000 for each claim
- subsidence - the first £1,500 for each leaseholder
- accidental and Malicious Damage - the first £1,000
- theft - the first £1,000
- any other losses - the first £500 for each claim
- £1,000 each and every claim will apply in respect of the properties in postcodes CT9, HA4, UB7 and UB8
Please note: If you make a claim on the buildings insurance policy, then we may share any relevant information between ourselves, insurers, brokers and the claims handlers dealing with the claim.
Download the Allianz Leasehold Cover Overview (PDF, 859 KB) (opens new window).