Social housing should be safe, secure and well maintained. If you have an issue with your landlord, it's now easier to make things right.
Four million homes
Guidance on social housing resident rights and the services landlords are required to provide. Offering information on a wide range of issues including repairs and maintenance for your home and communal areas, anti-social behaviour, and how to tackle your landlord.
The new Housing Ombudsman's Complaint Handling Code was published in July 2020 and sets out a good practice guide to assist and allow landlords to respond to complaints effectively and fairly and be more accountable to residents, the Ombudsman and the Regulator.
We've carried out a self-assessment against the code, showing how we comply with it.