Social housing

Social housing complaints

Social housing should be safe, secure and well maintained. If you have an issue with your landlord, it's now easier to make things right.

Four million homes

Guidance on social housing resident rights and the services landlords are required to provide. Offering information on a wide range of issues including repairs and maintenance for your home and communal areas, anti-social behaviour, and how to tackle your landlord.

Check available guidance

Make Things Right

The 'Make Things Right' campaign aims to ensure more social housing residents who need support know how to make a complaint.

Everyone deserves a home that is safe, secure and well maintained, and anything less is unacceptable. If you have reported an issue and it hasn't been fixed, it's now easier to make things right.

The campaign sets out the steps of the complaints process that you can take if you're unhappy with your social housing provider.

Find out how to get support to Make Things Right

Dealing with complaints

The new Housing Ombudsman's Complaint Handling Code was published in July 2020 and sets out a good practice guide to assist and allow landlords to respond to complaints effectively and fairly and be more accountable to residents, the Ombudsman and the Regulator.  

We've carried out a self-assessment against the code, showing how we comply with it.

Download our self-assessment against the Complaint Handling Code (PDF) [167KB](opens new window)

Page last updated: 15 Jan 2024