These national eligibility criteria (PDF, 35 KB) are used by all councils and are set out in the Care Act. If you don't meet the criteria, we will still give you information and advice, and help you to find services in the community, some of which may be free, and can help to keep you as independent and active as possible.
Before you can apply for social care, you will need a social care assessment. This is to determine if you have eligible needs.
To start a social care self-assessment, select the button below and complete our online form.
Begin your social care self-assessment
Financial assessment
After applying for social care, complete the online financial assessment form and provide evidence of your finances. Information and support for the process is available on the webpage.
Contact assigned social care worker
If you would like to contact a social care worker assigned to a case, please contact Hillingdon Social Care Direct (Adults).
Disputing quality of care
If you would like to raise a dispute regarding the quality of care being offered, please contact Hillingdon Social Care Direct (Adults).
Disputing quantity and cost of care
If you would like to raise a dispute regarding the quantity or cost of care being offered, please contact your care provider directly.