If your application is not processed by the authority within 10 working days, tacit consent will not apply. This means there's a risk to public safety through inappropriate use of the highway, so it's in the public interest that the local authority must process your application before it can grant a permit.
If we've not contacted you by the end of the target completion period, please get in touch with us. You can do this online if you applied through GOV.UK set up a business or contact the licensing team by calling 01895 558311 (open Monday to Friday, 9am-5pm) or emailing email@example.com.
Failed application/licence holder redress
Please contact Hillingdon Council in the first instance. If you wish to appeal against a decision, you may do so to the Uxbridge Magistrates' Court.
In the event of a complaint, we advise you make the first contact with the trader, preferably in the form a letter (with proof of delivery). If that has not worked and you're located in the UK, Citizens Advice consumer service will give you advice. From outside the UK, contact the UK European Consumer Centre.
Should you need to complain about, for example, noise, pollution, or should one licence holder have cause to complain about another, please contact the council's contact centre.