If you've previously applied and your application is approved, we will write to you to confirm that you have been allocated a free burglar alarm.
When you receive our letter, ensure we have the correct contact details for you, including your telephone number.
When we write to you, we will also forward your details to our contractor Response at ERA. They will contact you by phone to arrange an installation date.
Following the installation of your alarm, if you have any questions about how it works, if your alarm develops any faults, or if you'd like to extend your alarm system, call Response at ERA directly on 0345 257 4000.
The alarm system is battery powered. You will need to make your own arrangements to maintain your system, starting around 12 months after the system is installed.
You will be responsible for battery replacement, maintenance of the system and for meeting the costs involved. The alarm system will eventually stop working if the batteries are not replaced.
ERA Home Security Ltd can no longer install or service alarm systems installed under the council's free burglar alarm scheme.
Arrangements have been made with All Services 4U, who offer a service to replace batteries and test systems. The cost for this service is £100 +VAT. You can contact All Services 4U on 0330 010 1264 or by emailing email@example.com.
Please note: There is no obligation to use this company and you are free to make your own arrangements.