Equipment for your home

If you have problems completing daily living activities safely and independently, there are many different types of specially designed equipment to make looking after yourself easier.

Community equipment service update - change of provider

From Friday 1 August 2025, Medequip Assistive Technology Limited will take over from NRS Healthcare as Hillingdon's Community Equipment Service provider.

Medequip is providing a service to Hillingdon's residents at short notice and for a few weeks it will only be possible for them to provide equipment to prevent hospital admissions and support hospital discharges. They will also repair equipment already supplied by NRS to residents living in the community.

The change of equipment service provider does not mean that you will have to return any equipment that was supplied by NRS. If you have an existing piece of equipment supplied by NRS that requires a repair, you can contact Medequip on 020 8750 1580 or by emailing them at customerservicesheathrow@medequip-uk.com.

If you have any concerns or questions, you can email Hillingdon Community Equipment at communityequipment@hillingdon.gov.uk or contact the Resident Hub on 01895 556633.

If your equipment requires repairs or you have questions about servicing, contact the council's Resident Hub on 01895 556633. The team is available Monday to Friday, from 9am to 5pm.

For urgent repairs outside of office hours or if you have equipment that is no longer needed, contact Medequip directly on 020 8750 1580 or email customerservicesheathrow@medequip-uk.com.

Simple equipment

Small pieces of equipment such as perching stools and raised toilet seats can make daily living tasks much easier to manage.

For independent advice about daily living and mobility aids you can contact the Living Made Easy, which is a national charity, at Living Made Easy. Locally you can contact the Hillingdon Advice Partnership on 020 8044 5676 or visit Hillingdon Advice Partnership.

How do I obtain equipment?

You could use AskSARA (Self-Assessment Raid Access), an assessment tool that will help identify potential aids and services that might be helpful. See AskSARA. Information at Living Made Easy will give you options about how to obtain equipment.

You can also request an assessment and if you are eligible to receive equipment you will receive a loan of equipment from Medequip, our new community equipment provider.

If you think you or someone you care for would benefit from home monitoring, read about our TeleCareLine service.

Page last updated: 21 Oct 2025

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