30 minutes free tickets with a HillingdonFirst card
Most of our pay and display machines offer 30 minutes free tickets with a HillingdonFirst card.
You must purchase your ticket or get your 30 minutes free ticket with your HillingdonFirst card at the initial time of parking. You're not allowed to get another free ticket or buy an additional ticket to extend your period of parking beyond the initial time.
How to use a pay and display machine
Purchase a ticket for the amount of time you need to park.
Display the ticket clearly in your vehicle on the dashboard.
If you don't have a valid pay and display ticket displayed on your vehicle, you're liable to be issued with a parking ticket.
When not to park in a pay and display bay
If the bay is suspended - this will be indicated by a suspension sign outlining the dates and times it's in force.
Out of hours - some pay and display bays are only available for parking at certain times, for example between 8am and 4.30 pm. Outside these hours, other restrictions may be in force, for example yellow lines prohibiting parking.
Problems with pay and display machines
Our pay and display machines are inspected every day by engineers as well as for reported faults.
What to do if a pay and display machine is out of service
If a pay and display machine is out of service, you can park in a pay and display bay served by the out of service machine for up to the maximum stay permitted.
If you overstay the maximum stay permitted, you may get a parking ticket.
What to do if a pay and display machine is not accepting money or not issuing tickets
If a pay and display machine is not accepting money or issuing tickets you should:
Report the fault by telephoning the number on the machine.
Do not obtain a pay and display ticket from another machine. You can only use tickets from the pay and display machine relating to the bay in question.
Normally, we allow you to stay in the pay and display bay for up to the maximum stay permitted, for example 2 hours.
How to get a refund for money lost in a pay and display machine