Please note: Transport for London is responsible for all traffic signals in London, including those within the borough. Any observations should be emailed to firstname.lastname@example.org.
How to apply
All applications should be submitted via EToN (Electronic Transfer of Noticing). EToN is the term used for the two-way transmission of notices between Utility Companies and Highway Authorities accompanied by a permit application.
There's no charge for permission to erect portable traffic lights on the public highway.
Approval to erect portable traffic lights on the public highway will only be granted to statutory undertakers, highway authority works promoters or the contractors/agents.
You should submit the following with your application:
a 1:1250 scale map of the location
a site plan
a plan of works
Application evaluation process
The network operations team may give permission subject to the following conditions:
all portable light signal equipment must conform to the Traffic Signs Regulations and General Directions Regulation 35
it's the responsibility of the promoter to arrange in advance (with the relevant highway authority) the adjustment or suspension of permanent traffic signals, pedestrian crossings, bus lanes or bus stops, controlled parking, traffic regulation orders etc
if they're the most suitable form of traffic management
the signals do not cause a conflict with diversion routes, other works or traffic management.
We'll process an application for a permit to place portable traffic lights on the road within 10 working days.
The following categories of work still require formal authorisation, but these applications will follow an agreed fast-track process:
special cases of urgent and remedial
Any arrangements for fast track authorisation must be established in advance with the network operations team, including relevant out-of-hours contact numbers and procedures. We must receive full retrospective applications for formal authorisation of any fast-track applications, in accordance with our out-of-hours procedures or by 10am the next working day, whichever is sooner. You can call the team on 01895 277553 (Monday to Friday 9am-5pm).
What happens if your application is not processed within the timescales stated?
In this case, tacit consent will not apply because there's a risk to public safety. It's in the public interest that Hillingdon Council must process your application before it can grant a permit.
If we have not contacted you by the end of the target completion period, please get in touch. You can do this online if you applied through GOV.UK, or contact the network operations team by calling 01895 277553 (open Monday to Friday, 9am to 5pm).
Failed application/licence holder redress
Please contact the Street Works Manager via the networks operations team on 01895 277553 (open Monday to Friday, 9am to 5pm).
We would always advise that in the event of a complaint, you make the first contact with the trader (the statutory undertakers, highway authority works promoters or the contractors/agents involved), preferably in the form a letter (with proof of delivery). If that has not worked and you're located in the UK, the Citizens Advice consumer service will give you advice. From outside the UK contact the UK European Consumer Centre.
Should you need to complain about noise or pollution, or another permit holder, please contact us.