Information on the categories of transport noise that we can and can't investigate.
Road traffic and road works noise
Normally, we cannot take action in dealing with noise from road traffic. However, through traffic management and planning, we will strive towards a reduction of noise wherever possible.
This may be achieved by the replacement of old road surfaces with low noise surfaces. We have issued a supplementary planning document on noise which contains reference to road traffic noise (key point 3).
For road traffic noise levels in the borough, download the following maps:
Bikes ridden on the road The police deal with complaints of this type. You can report it by calling 101.
Bikes ridden off road on land without the owner's consent We can attempt to secure the area to prevent access for motorcycles, whilst retaining access for pedestrians and people with disabilities. Police have powers to enforce against riders committing offences, and in certain circumstances can confiscate machines. However, catching the offenders in the act is difficult, so information from the public is needed such as registration numbers or any identifying information about who the rider is. This information is vital and should be collected before a report is made to the council.
Aircraft noise is exempt from statutory noise nuisance and we cannot take direct action to deal with noise from aircraft. However, we would investigate a particular trend involving a number of residents, for example caused by a perceived change to normal operations. For such purposes, it is possible to register a complaint with us by calling 01895 556000.
The Civil Aviation Authority receives and responds to environmental complaints about aviation, including helicopter and aircraft noise complaints.
Usually we cannot take action against noise from railway vehicles. You would have to complain to the organisations themselves:
Network Rail - complaints about noise from trains not part of the London Underground network can be reported to the numbers provided on the Network Rail website.
Metropolitan, Piccadilly and Central Line - complaints about noise should be directed to the Customer Service Centre number provided on the London Underground website.