General household rubbish

We collect general rubbish every week from more than 100,000 households in the borough.

In this section:

Bulky waste collections

Dispose of unused or unwanted household items that are too large or too heavy for our normal waste collection, using our bulky waste collection service or donate to a charity or community group.

Bulky waste - arm chairBuying a new household product?

If you are buying a new household product, such as a washing machine, check first with the company you are buying from, as many will collect your old one for free and at the same time as delivering your new item.

Are your unwanted items still useable?

If your unwanted items are still safe and in a usable condition, why not donate them to a charity or community group, such as Trinity Hospice? Or use sites such as FreegleFreecycle or social media to post and sell/giveaway your unwanted items for free collection.  

Our bulky waste collection service

Large waste items can be collected from outside your property for a small charge of £25 using our bulky waste collections service. For residents aged over 65 and those in receipt of Personal Independence Payment, the service is free.

Residents can book a collection every 3 months. Landlords can book collections as and when needed.

One collection can consist of either:

  • a fridge or freezer (with no other items added) or
  • up to 6 items, which can include mattresses and wardrobes (but not fridges or freezers) - in place of 1 bulky item, we can accept 3 black bags of unwanted smaller items, such as broken toys
    View our list of items we can't accept

We will make collections Monday to Friday, starting at 7am. Please ensure all your items are ready for collection before this time. 

Book now by calling 01895 556000.

Instructions for collection

In line with social distancing guidelines, our employees will not enter properties.  

Please ensure:

  • the items you place outside your home are no longer than 5 feet and can be safely picked up by 2 waste collectors
  • items, such as a wardrobe, that need to be broken down, are grouped and tied into bundles
  • mattresses and carpets are kept as dry as possible, as they become very heavy when wet
  • carpets are rolled and measure less than 5 feet long
  • all items are placed outside the front of your property (as close to the road as possible) before 7am on your booked collection day and are easily accessible and visible

Cancelling a collection

  • If you need to cancel or change your collection day, you must let us know at least 24 hours before your booked collection day by calling the Contact Centre on 01895 556000.
  • If you do not let us know in time and payment has already been received, no refund can be given.

Items we cannot accept 

  • Any hazardous materials 
  • Boilers 
  • ​Building/DIY waste, including all bathroom furniture, kitchen cupboards and sinks, fireplaces, radiators and skirting boards
  • Car parts
  • Clinical waste 
  • Commercial fridges and freezers 
  • Doors (internal and external)
  • Duvets and pillows - these can be placed in a black sack and put out with your weekly rubbish
  • Fluorescent tubes 
  • Garden waste
  • Gas canisters
  • Oil drums
  • Pianos
  • Paint/liquids
  • Sheds
  • Sun beds
  • Soil
  • Rubble
  • Tiles
  • Tyres
Page last updated: 16 Nov 2020