Dispose of unused or unwanted household items that are too large or too heavy for our normal waste collection, using our bulky waste collection service or donate to a charity or community group.
Buying a new household product?
If you are buying a new household product, such as a washing machine, check first with the company you are buying from, as many will collect your old one for free and at the same time as delivering your new item.
Are your unwanted items still useable?
If your unwanted items are still safe and in a usable condition, why not donate them to a charity or community group, such as Trinity Hospice? Or use sites such as Freegle, Freecycle or social media to post and sell/giveaway your unwanted items for free collection.
About our bulky waste collection service
Large waste items can be collected from outside your property for a small charge of £25 using our bulky waste collections service. For residents aged over 65 and those in receipt of Personal Independence Payment, the service is free.
Residents can book a collection every 3 months. Landlords can book collections as and when needed.
One collection can consist of either:
a fridge or freezer (with no other items added) or
up to 6 items, which can include mattresses and wardrobes (but not fridges or freezers) - in place of 1 bulky item, we can accept 3 black bags of unwanted smaller items, such as broken toys
Any hazardous materials
Building/DIY waste, including all bathroom furniture, kitchen cupboards and sinks, fireplaces, radiators and skirting boards
Commercial fridges and freezers
Doors (internal and external)
Duvets and pillows - these can be placed in a black sack and put out with your weekly rubbish
Book a bulky waste collection
We will make collections Monday to Friday. Please ensure all your items are ready for pick up by 6am on the day of your collection.
Book a bulky waste collection by calling 01895 556000 (Monday to Friday, 9am to 5pm).
Please note: If your collection hasn't been made by 2pm, please call us on 01895 556000 and we will look into this and arrange the next available collection day convenient to you.
If you have any bulky items that we cannot accept, why not try LoveJunk? It's an online marketplace that matches you to nearby licensed and insured waste carriers who collect bulky waste, furniture and appliances.
Instructions for collection
In line with social distancing guidelines, our employees will not enter properties.
the items you place outside your home are no longer than 5 feet (with the exception of mattresses and fridges) and can be safely picked up by 2 waste collectors
items, such as a wardrobe, that need to be broken down, are grouped and tied into bundles
mattresses and carpets are kept as dry as possible, as they become very heavy when wet
carpets are rolled and measure less than 5 feet long
all items are placed outside the front of your property (as close to the road as possible) before 6am on your booked collection day and are easily accessible and visible
Cancelling a collection
If you need to cancel or change your collection day, you must let us know at least 24 hours before your booked collection day by calling the Contact Centre on 01895 556000.
If you do not let us know in time and payment has already been received, no refund can be given.