General household rubbish

We collect general rubbish every week from more than 100,000 households in the borough.

In this section:

Bulky waste collections

Bookings for bulky waste collections have been suspended until further notice.

Bookings already confirmed will be honoured but we will no longer enter residents' homes to carry out assisted collections. 

If you no longer require your bulky waste collection, please call our Contact Centre on 01895 556000 to cancel, so that we can divert these resources elsewhere.

Buying a new household product?

Bulky waste - arm chairIf you are buying a new household product, such as a washing machine, check first with the company you are buying from, as many will collect your old one for free and at the same time as delivering your new item.

Are your unwanted items still usable?

If your unwanted items are still safe and in a usable condition, why not donate them to a charity or community group, such as Trinity Hospice? Or use sites such as Freegle, Freecycle or social media to post and sell/giveaway your unwanted items for free collection.  

Our collection service

We offer Hillingdon residents a collection service of bulky waste items, such as fridges, freezers, bed frames, mattresses and wardrobes. We make collections Monday to Friday, between 7am and 5pm. Each household is entitled to one free collection (of up to 6 bulky items) every 3 months. Additional collections can be booked at a charge of £15 each.

In place of one bulky item, we can accept 3 black bags of unwanted smaller items, such as broken toys and damaged Christmas tree lights.

Items we cannot accept 

  • Any hazardous materials 
  • Boilers 
  • Building/DIY waste
  • ​Car parts
  • Clinical waste 
  • Commercial fridges and freezers 
  • Florescent tubes 
  • Garden waste
  • Gas canisters
  • Oil drums
  • Pianos
  • Paint/liquids
  • Sun beds
  • Soil
  • Rubble
  • Tiles
  • Tyres

Many of these items can be taken to one of our waste and recycling sites.

Instructions for collection

  • If any of your items, such as a wardrobe, need to be broken down, please group and tie into bundles. Keep mattresses and carpets as dry as possible, as they become very heavy when wet.
  • Carpets must be rolled and measure less than 8 feet long.
  • All items must be placed outside the front of your property (as close to the road as possible) before 7am on your booked collection day. Items must be easily accessible and visible.

Cancelling a collection

  • If you need to cancel or change your collection day, you must let us know before 3pm on the day before your booked collection by calling the Contact Centre on 01895 556000.
  • If you do not let us know in time and payment has already been received, no refund can be given.
Page last updated: 24 Mar 2020