All council-maintained roads and pavements in Hillingdon are inspected on a monthly, quarterly, or annual basis, depending on the road usage or classification.
Defects such as potholes or uneven pavements are noted during these inspections, and are prioritised in line with the level of danger. The inspections are carried out in line with the current Highway Inspections Policy (PDF, 2 MB), which is compliant with the Well Managed Highway Infrastructure - A Code of Practice 2016.
When a defect is reported, highway inspectors will objectively assess the severity, nature and location of defects to determine how urgent the required work is. Defects will only be repaired if they are regarded as hazardous or serious and, in order that consistent standards are adopted throughout the borough, clearly defined categories known as 'investigatory levels' are set. If the defect assessed is not considered to be hazardous or serious and does not meet the required 'investigatory level', repair will not be undertaken. However, if it does, the priority allocated will depend on the severity, nature and location of the defect.
If you spot anything, please report it to us.
Potholes
We have rhino patch machines that we use to repair potholes. These machines are quicker, longer lasting and cheaper than traditional road repair methods. They're also more eco-friendly as they produce around 80% less CO2.
They're particularly effective because no joins are left between the old and new surface, so water can't leak into cracks and cause repeat problems.
Alongside the rhino machines, the council will be doing road repairs with Elastomac from RoadMender Asphalt.
This is a fast-setting waterproof liquid comprised of 70% recycled materials helps extend the life of the borough's roads and is a more environmentally method of repair. The technology consumes 80% less energy than traditional asphalt repairs, emits 85% less carbon, and cuts overall repair expenses in half.
Report a pothole
Highway drainage and surface water flooding
We aim to clean all gullies on residential roads at least once a year and major highway routes twice a year. Where there are more critical gullies in locations that are more prone to flooding, (where appropriate) these gullies are cleaned four times a year.
After heavy rain, it is expected to see some water in the road or on open land, despite work undertaken to prevent this. However, if water is still present after some time and you believe the issue is being caused by a blocked or damaged gully, you can report this to us.
Find out more about flooding and how to report it
Reporting other faults
Use the form below to report issues with:
- street furniture - such as benches, railings, street name plates or bollards
- existing road markings
- roadside ditches
- street signage maintenance (not a new sign)
- bollards
We're also not responsible for:
- traffic lights (including pelican crossings)
These are the responsibility of Transport for London. For all TfL services and buildings, reports can be raised through TfL Customer Services on 0343 222 1234, streetcare.tfl.gov.uk or by visiting tfl.gov.uk/help-and-contact.
Request a road improvement or correction