Types of emergency

Power failure

Electrical power is vital for our day-to-day living.

In the event of utilities failure, your service provider is responsible for re-establishing the network.

Who should I contact?

If you are experiencing a power cut or any utilities outage, contact your service provider for updates. 

In the event of a power cut, you can also call 105 - this is a free service that will connect you with your local electricity operator. 

Be prepared

  1. Keep emergency contact numbers for friends, family and your service providers.
  2. Ensure you have a torch with charged batteries at hand. Be careful of using candles, as they are a fire hazard, especially during gas incidents.
  3. Always keep a few bottles of water on standby for drinking and/or washing your hands (in the event of a water supply failure). 
  4. In the event of a water mains failure, be careful of using the tap water just after the supply has been restored. Contaminants may have entered the system and could take time to be flushed out. Always wait for your water supplier to confirm the water is safe to use.
  5. Do you have arrangements for backup heating should supplies fail during the colder months?
  6. If there has been a services failure covering a wide area, your child's school could be affected - what childcare arrangements might you need to put in place?
  7. Check in with elderly neighbours and let them know about the situation.
Page last updated: 07 Aug 2023