The lettings officer will ask you to sign your tenancy agreement and provide you with important information before you move into your new home.
Your tenancy agreement also tells you your weekly rent and when to pay it. Keep all these documents in a safe place.
You must make arrangements for taking over the following:
water supply - we will advise if your property has a water meter fitted; if it does, you will need to take this over
TV - unless you are moving into sheltered housing, you should tell TV Licensing your new address
council tax and housing benefits (if relevant)
If you have questions about your home, rent, tenancy agreement, your housing officer will be pleased to answer them.
If you need to claim housing benefit, an arrears recovery officer will be able to help you when you sign your tenancy.
You should claim straight away, as claims cannot usually be backdated.
You can exchange with other council tenants and with some housing association tenants but you must have the consent of the landlord of each property.
Two or possibly multi tenants will exchange their homes anywhere in the country, you are not restricted to properties in Hillingdon. Probationary tenants are not permitted to do a mutual exchange during the lifetime of their probation.
Mutual exchange can be a faster way of finding a new home rather than applying for a transfer especially if your transfer application is assessed as a low priority. It is important to make sure you understand all the implications, set out below, before going ahead with a mutual exchange.