Council tenant services
Regulator of Social Housing inspection outcome
Following a scheduled inspection, the council was awarded the second highest consumer grading of C2 by the Regulator of Social Housing (RSH) - the public body in England responsible for inspection social housing landlords - in a report published on Wednesday 30 July.
- treating tenants fairly, with respect and tailoring services to their needs
- ensuring tenants are safe in their homes and communal areas
- having an accurate and detailed understanding of the condition of homes and providing an effective and efficient repairs service.
- development of a consistent approach to deterring and tackling anti-social behaviour.
Cllr Steve Tuckwell explains more about the outcome and the work underway to make improvements to achieve a C1 rating.
What are the consumer standards?
During the inspection, the council's housing service and management of more than 10,200 tenants' properties were measured against four consumer standards introduced in April 2024, to protect tenants and improve the quality of social housing services.
- Safety and quality - how a landlord is ensuring the safety and quality of tenants' homes.
- Transparency, influence and accountability - requires social housing landlords to collect and report annually on their performance using a core set of defined measures, known as Tenant Satisfaction Measures.
- Neighbourhood and community - how a landlord is engaging with other relevant parties so that tenants can live in safe and well-maintained neighbourhoods and feel secure in their homes.
- Tenancy - how a landlord ensures the fair allocation and letting of homes and how tenancies are managed and ended.
Read the full report on the Regulator of Social Housing website
You can also read more about the Regulatory Framework for Social Housing on GOV.UK.
If you're a council tenant and interested in getting involved and shaping our services, visit www.hillingdon.gov.uk/help-shape-services.