Housing benefits

You can now receive your benefit notification letters online. You can register for this service by visiting Access my benefit account.

Once you have registered you will be notified of any new award letters that are available to view. Please note you will only be able to view any letters created after the date you have registered.

Disagreeing with our decision

We will always tell you in writing the reasons for our decision on your benefit application.

If we are not going to pay you any benefit, we will tell you why and how we have worked it out. If you think that your housing benefit/council tax benefit calculation is wrong you can check what you are entitled to by checking our online benefit calculator.

Ask us for more information

If you want to know more about how your benefit has been worked out, please ask us and we will send you more details. You can email us at housingbenefits@hillingdon.gov.uk.

Ask us to look again at our decision

If you think your benefit is wrong or you do not agree with our decision you can ask us to look again at how we have worked out your Housing Benefit. This is sometimes called a review or reconsideration. You can ask for a review by email, in writing or you can complete a revision form stating why you think we are wrong.

Request for a revision

You can also request an appeal if you wish your case to be heard by an independent tribunal.

Page last updated: 21 Apr 2023