Housing benefits

You can now receive your benefit notification letters online. You can register for this service by visiting Access my benefit account.

Once you have registered you will be notified of any new award letters that are available to view. Please note you will only be able to view any letters created after the date you have registered.

In this section:
How to apply
What happens next?
Disagreeing with our decision
I receive benefits and need to report a change
Repaying an overpayment
Local housing allowance
Landlord Portal

What happens next?

If you are eligible, we will assess your housing benefit. We will then send you a letter telling you how it was worked out, how it will be paid and what you can do if you think we have made a mistake in working out your benefit.

You need to read this letter carefully to make sure you understand how your benefit has been worked out. If you need help with understanding your benefit letter, please see the guide below.

Read our guide to your benefit award letter (PDF, 169 KB).

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Page last updated: 21 Apr 2023
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